Iperius Remote vs SimpleHelp

Iperius Remote provides remote desktop access and technical assistance for computers and mobile devices. It supports Windows, macOS, Linux, iOS, and Android, with attended access and unattended access that can be installed as a service. Features include file transfer, multi-user sessions, chat, presentations, screen sharing, session recording, and multi-monitor support. Administrators can manage device groups, operators, permissions, address books, and connection statistics; deployment can use an MSI installer and Windows Group Policies. Paid licensing is based on concurrent connections and includes unlimited devices and users. The Free plan is free for one connection, but the free edition cannot connect to mobile devices. Small costs €8.39 a month, billed annually, excluding VAT, for two concurrent connections and unlimited devices and users. Medium costs €19.99 a month, billed annually, excluding VAT, for five concurrent connections and unlimited devices and users. A 21-day evaluation period is listed. The maker describes encryption protocols and two-factor authentication among its security measures.

SimpleHelp combines remote support, unattended access, monitoring, automation and security for businesses and IT teams managing users and networks. Technicians can begin on-demand support sessions without installing software first on a user’s device, and WebTech lets them manage a queue and start sessions in a browser. Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. Device monitoring provides real-time status, custom alerts and actions across managed devices. Customers can deploy a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS; the Web API exposes session and server data for integration. SimpleHelp lists end-to-end encryption and controls including IP restrictions, technician authorization, multi-factor authentication, granular permissions and audits. Licensing is based on concurrently active sessions rather than technician accounts or devices. There is no free plan; the pricing note lists a 30-day trial and a starting price from $270. Standard and Business licences include one year of updates and email support.