IQVIA SmartSolve Complaint Management vs Salesforce Health Cloud
IQVIA SmartSolve Complaint Management
iqvia.comSalesforce Health Cloud
salesforce.comSide by side
| Figure | IQVIA SmartSolve Complaint Management | Salesforce Health Cloud |
|---|---|---|
| Price from | — | $350/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 9 |
| Spec score · Healthcare CRM Software | 8.1 (#9) | 8.6 (#4) |
| Analytics | Built-in trending covers recurring complaints, resolution times and historical data, with Quality Intelligence delivered through Microsoft Power BI. | Health Intelligence, powered by Tableau, provides predictive insights and embeds analytics in care workflows. |
| Company headquarters | IQVIA lists its executive headquarters in Research Triangle Park, Durham, North Carolina. | Salesforce lists its headquarters in San Francisco, California. |
| Company legal name | The SEC filing identifies the maker as IQVIA Holdings Inc., a publicly traded company listed on the NYSE under IQV. | The company is legally named Salesforce, Inc. |
| Company size | IQVIA reports approximately 93,000 employees operating in more than 100 countries. | LinkedIn lists Salesforce as having more than 10,001 employees, while Salesforce’s executive biography states more than 70,000 employees. |
| Founded | 2016 | 1999 |
| Headquarters | Durham, North Carolina, USA | San Francisco, California, United States |
| Purpose | The AI-powered solution is for life sciences organizations managing global complaints, regulatory reporting, and post-market surveillance. | Health Cloud brings clinical and nonclinical data together with actionable intelligence to support collaboration, personalized care, and automated health operations. |
| Rating on Capterra | 4.2 out of 5 from 11 reviews | 4.4 out of 5 from 65 reviews |
| Rating on Gartner Peer Insights | 4.1 out of 5 from 9 reviews | 4.5 out of 5 from 0 reviews |
| Security and compliance | The product fact sheet lists role-based security, password authentication, and audit trails for FDA 21 CFR Part 11 and EU Annex 11 compliance, and says SmartSolve is ISO 27001 and ISO 9001 certified. | Salesforce states that Health Cloud supports HIPAA, HL7 FHIR, HITRUST, FedRAMP, ASIP Santé, FDA, GDPR, and NHS DCB 0129 compliance requirements. |
| What it does | SmartSolve Complaint Management is an AI-enabled life-sciences system for complaint intake, investigation, regulatory reporting and post-market surveillance. | Health Cloud is an AI-first healthcare platform that connects clinical and operational data, supports healthcare workflows, and provides patient or member engagement tools. |
Plans
IQVIA SmartSolve Complaint Management
- Custom quotePriced on request
- SmartSolve Complaint ManagementPriced on request
Salesforce Health Cloud
- Health Cloud Enterprise$350 a month
- Health Cloud Sales & Service Core$350 a month
- Health Cloud Sales & Service Advanced$525 a month
- Health Cloud Unlimited$525 a month
- Health Cloud Sales Max$700 a month
- Health Cloud Service Max$700 a month
- Health Cloud Sales & Service Max$725 a month
- Health Cloud Agentforce 1 for Sales$750 a month
- Health Cloud Agentforce 1 for Service$750 a month
In their own words
IQVIA SmartSolve Complaint Management
IQVIA SmartSolve Complaint Management is an AI-powered platform for life sciences organizations managing complaints, regulatory reporting, and post-market surveillance. Complaint data can arrive through web forms, a secure Quality intake portal, ERP or CRM integrations, web portals, and IQVIA Vigilance Detect. Configurable decision trees help distinguish complaints and adverse events from other inquiries and guide investigation and reporting. Preconfigured workflows support reportability for the FDA, EU, Health Canada, Japan, Australia, the UK, and Switzerland; the system also supports electronic reporting requirements and integration to CDRH, MedDRA, and IMDRF codes. Its AI features include language-processing extraction, generative AI assistance, automated triage, decision support, translation, and predictive analytics. Built-in reporting and trends cover recurring complaints, resolution times, and historical data, while Quality Intelligence uses Microsoft Power BI. SmartSolve connects with nonconformance, CAPA, change management, and document management modules. The fact sheet lists role-based security, password authentication, audit trails, ISO 27001 and ISO 9001 certification, and an Azure-based platform. Pricing is not published; IQVIA invites prospective customers to contact sales.
Salesforce Health Cloud
Salesforce Health Cloud brings clinical and nonclinical data together to support care collaboration, personalized care, and automated health operations. It combines clinical records with other patient information to create an actionable view alongside an electronic health record (EHR); Salesforce describes it as a layer for engagement, data aggregation, and collaboration that extends an EHR. Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions. Provider workflows cover patient access, referrals, scheduling, outreach, and coordination. Home Health adds automated scheduling, mobile offline assessments, and medication management. Health Cloud supports bidirectional data flow through FHIR APIs and pre-built integrations, and Salesforce says it integrates with all major EHRs to activate data in real time. Salesforce states that Health Cloud is HIPAA compliant and lists standards including HIPAA, HL7 FHIR, HITRUST, FedRAMP, GDPR, and NHS DCB 0129. Salesforce says patient data is not used to train public models and describes guardrails and human-in-the-loop controls for governed AI. Plans start at $350/user/mo, billed annually; a 30-day trial is available.