iSecretShop vs MemberXP
iSecretShop
isecretshop.comMemberXP
memberxp.comSide by side
| Figure | iSecretShop | MemberXP |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Mystery Shopping Software | 7.9 (#7) | 6.9 (#16) |
| Headquarters | Spokane, Washington, United States | Royal Oak, Michigan, United States |
| Integrations | The opened product pages describe connecting shoppers with multiple mystery shopping providers, but do not name third-party software integrations. | The pricing page describes integration with core business systems, while the MemberXP site says integrations can bring survey data into apps teams already use. |
| Pricing | The business site directs prospective customers to contact iSecretShop and does not display business plan prices on the opened page. | The pricing page says cost is customized based on the financial institution's size and selected solutions. |
| Security | The opened maker pages do not state a security certification or compliance standard. | MemberXP says it uses physical, technical, and organizational measures to protect personal data in a controlled server environment. |
| Support | The internal-audit support page provides a sales contact at 888.206.2337 extension 110 and [email protected]. | The site says customers receive a dedicated Success Manager at no additional cost. |
Plans
In their own words
iSecretShop
iSecretShop is a job board and software platform that gathers mystery shopping and research assignments from multiple providers. Opportunities include covert mystery shops, competitive price audits, merchandising, market research panels, intercept interviews and overt audits. Shoppers can schedule assignments, complete them in the field, attach photos with geotags and date and time stamps, and submit work from a mobile device. Alerts combine aggregated available-shop emails, phone push notifications and targeted geo-zones. Shoppers can use the iPhone or Android app, mobile web or a computer; a smartphone is not required. The iOS and Android apps are free, and the service says businesses pay for it. iSecretShop does not pay shoppers: companies offering assignments set their own payment policies. Businesses can contact iSecretShop about using the platform for internal audits and demonstrations, but no public business plan price is listed. The iOS listing supports iPhone and iPad and requires iOS 15.1 or later for iPhone.
MemberXP
MemberXP is a web platform for credit unions that measures member experiences across journeys such as joining, obtaining a loan, and using a mobile app. Credit unions can create branded surveys with open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions, using advanced logic. The platform tracks NPS, Member Effort Score, and other KPIs over time, including peer benchmarking. Its analytics are described as operating continuously to identify important drivers and revenue impact. Mystery-shopping programs let trained credit union members assess service touchpoints; reports pass through quality control, verification, and audit. Employee-experience tools cover onboarding, exit, interaction, and engagement surveys, with more than 300 engagement questions or custom questions. Integrations can connect survey data with core systems and other applications, while analyzed and raw data can be exported. Customers receive a dedicated Success Manager without an additional charge. MemberXP is now part of Navari, with the company saying platform access, workflows, data, configurations, insights, and support remain unchanged. Pricing is customized by institution size and selected solutions.