Issabel vs VitalPBX
Issabel
issabel.com
VitalPBX
vitalpbx.comSide by side
| Figure | Issabel | VitalPBX |
|---|---|---|
| Price from | $8.33/mo | $100/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 8 | 7 |
| Spec score · Call Management system | 8.2 (#12) | 8.7 (#8) |
| Spec score · Telephony Software | 8.3 (#13) | 8.8 (#7) |
| Spec score · Business Phone Systems | 8.0 (#95) | 9.2 (#7) |
| Auto attendant | Yes | Yes |
| Call routing | custom | custom |
| Deployment | Contact Center can be deployed in Issabel’s cloud or on-premise or in the customer’s private cloud. | The download page offers an ISO and installation guides for virtual machines, hardware, and VPS deployments. |
| Free plan | Yes | Yes |
| Headquarters | Coral Springs, Florida, USA | Miami, Florida, United States |
| Integrations | Contact Center supports AI provider integrations including OpenAI, Anthropic, and Groq, plus APIs and webhooks for connecting third-party systems. | The site lists CRM connectivity with Zoho, Odoo, and Salesforce, plus SMS and WhatsApp integration. |
| Voicemail transcription | Yes | Yes |
Plans
Issabel
- Issabel Network$8.33 a month
- Voice Agent License$29 a month
- Omnichannel Agent License$39 a month
- Advanced reports$20 a month
- Voice Agent License$29 a month
- Omnichannel Agent License$39 a month
- OpenAI Integration$50 a month
- 24/7 Support$250 a month
VitalPBX
- CommunityFree
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
In their own words
VitalPBX
VitalPBX is a phone system with desktop and mobile apps, available through web, Windows, macOS, Linux, iOS, and Android. It includes an auto attendant, custom call routing, and voicemail transcription. Its free Community plan costs nothing and lists 12 extensions, 2 VitXi WebRTC clients, and 20 devices. Three paid plans are listed, all billed monthly: Enterprise costs $100 a month and includes 50 VitXi WebRTC clients, 2 mobile clients, and 1 tenant. Call Center costs $200 a month and lists 2 mobile clients and 1 tenant. Multi-Tenant costs $250 a month and lists 2 mobile clients. The plan descriptions provide different quantities of extensions, devices, WebRTC clients, mobile clients, and tenants, so those allowances are central details when choosing between them. VitalPBX is the maker and is headquartered in Miami, Florida, United States.