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Issabel

issabel.com

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Spec score 8.2 #12 of 30 in Call Management system

Spec sheet

Audience
The download listing identifies advanced end users and system administrators as the intended audience.Read 11 Oct 2026 · issabel.org
Deployment
Contact Center can be deployed in Issabel’s cloud or on-premise or in the customer’s private cloud.Read 11 Oct 2026 · issabel.com
Free plan
YesRead 21 Sep 2026 · issabel.com
Integrations
Contact Center supports AI provider integrations including OpenAI, Anthropic, and Groq, plus APIs and webhooks for connecting third-party systems.Read 11 Oct 2026 · issabel.com
Headquarters
Coral Springs, Florida, USARead 28 Sep 2026 · issabel.com
Founded
2017Read 28 Sep 2026 · issabel.com
Auto attendant
YesRead 21 Sep 2026 · issabel.com
Call routing
customRead 21 Sep 2026 · issabel.com
Contact Center features
Contact Center lists inbound and outbound campaigns, progressive and preview dialing, web chat, web calls, SMS campaigns, call recording, and real-time monitoring.Read 11 Oct 2026 · issabel.com
Core functions
It functions as an IP PBX for call routing, contact center configuration, and integration with external systems such as email and databases.Read 11 Oct 2026 · issabel.com
Current download
The download page offers an Issabel 5 USB/DVD ISO for x86_64.Read 11 Oct 2026 · issabel.org
Included capabilities
The platform lists call center, email, management reports, fax, video call meetings, audio recording, and CRM and platform integrations.Read 11 Oct 2026 · issabel.com
Licensing
The core platform is distributed under GPLv2 and GPLv3 licenses with no licensing costs; support, maintenance, and training may incur costs.Read 11 Oct 2026 · issabel.com
Security features
Contact Center lists call encryption and user-based permission management among its security and quality monitoring features.Read 11 Oct 2026 · issabel.com
Support limit
Issabel says it supports only its new official Contact Center module; the Community Contact Center reached end of life in October 2023 and is no longer supported or updated.Read 11 Oct 2026 · issabel.com
Support options
Support is available through a community forum, pay-per-use on-demand support, and subscriptions that can include priority assistance and 24/7 availability at higher tiers.Read 11 Oct 2026 · issabel.com
Unified communications
Issabel is open-source VoIP software that consolidates IP communication services into one platform.Read 11 Oct 2026 · issabel.com
Voicemail transcription
YesRead 21 Sep 2026 · issabel.com

Plans and prices

Issabel Network $8.33 a month billed monthly Server monitoring · Cloud backups · Alerts and notifications · Add-on management · Two-factor authentication Read 21 Sep 2026 · issabel.com
Voice Agent License $29 a month month-to-month renewal unless cancelled 5 agents minimum in Issabel Cloud · 10 agents minimum on-premise or private cloud Read 21 Sep 2026 · issabel.com
Omnichannel Agent License $39 a month month-to-month renewal unless cancelled 5 agents minimum in Issabel Cloud · 10 agents minimum on-premise or private cloud Read 21 Sep 2026 · issabel.com
Advanced reports $20 a month $20 USD/month Access to advanced reports; regardless of agent count Read 11 Oct 2026 · issabel.com
Voice Agent License $29 a month $29 USD/month per agent Minimum 5 agents in Issabel Cloud; minimum 10 agents on-premise or private cloud Read 11 Oct 2026 · issabel.com
Omnichannel Agent License $39 a month $39 USD/month per agent Minimum 5 agents in Issabel Cloud; minimum 10 agents on-premise or private cloud Read 11 Oct 2026 · issabel.com
OpenAI Integration $50 a month $50 USD/month Optional; for intelligent chatbots Read 11 Oct 2026 · issabel.com
24/7 Support $250 a month $250 USD/month Optional; 3 to 4 hour response time for all events Read 11 Oct 2026 · issabel.com

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