iSupport Service Desk vs Nova-Suite

iSupport Service Desk automates incident, problem, change, knowledge, asset, customer, approval, and survey functions. Its Service Desk Edition combines incident, problem, and change management with service contracts, a CMDB, SLAs, purchasing, and a service catalog. Incidents can come in through email, direct entry, scheduling, social media, mobile clients, and mySupport portals. Administrators can configure forms, workflows, integrations, and business rules. The mySupport self-service portal includes chat, forums, knowledge bases, Q&A guides, custom forms and workflows, and real-time reporting. It is included with every license, with unlimited branded portals and end users at no additional cost. Reporting supports custom report building and scheduled PDF, Excel, and Word reports. The software can be hosted or installed on-premise, with access through Android, iOS, and web; an HTML5 interface also supports tablets and smartphones. Pricing is on request, and a free trial is available.

Nova-Suite is an open-source IT Service Management platform for incident management, configuration management, and service-level agreement enforcement. Its service catalogue lets end users submit requests, follow status, and browse knowledge articles. A contextual assistant can recommend articles, create incidents, and autofill forms for end users and fulfillers. Teams can classify, prioritize, and route incidents, set escalation policies, and receive real-time SLA breach predictions. The CMDB supports customizable CI classes, attributes, relationships, and impact visibility. Change management includes CAB approvals and planning windows. Reporting provides dashboards and team workload views, with CSV export and BI access through the API. REST API access includes Swagger documentation, and scheduled data-source imports are supported. Nova-Suite runs on user infrastructure with Docker or Kubernetes, or as managed cloud. Local authentication and OIDC single sign-on, including Google and Microsoft Entra ID, are available. PostgreSQL Row-Level Security, role controls, and audit logs are listed for tenant and action controls. The free Standard plan is self-hosted; Commercial licensing has custom pricing.