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SPECIFICTION
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Nova-Suite

nova-suite.io

Free plan WebAPISelf-hosted
Visit nova-suite.io
Spec score 7.6 #22 of 43 in IT Change Management Software

What it is

Nova-Suite is an open-source IT Service Management platform for incident management, configuration management, and service-level agreement enforcement. Its service catalogue lets end users submit requests, follow status, and browse knowledge articles. A contextual assistant can recommend articles, create incidents, and autofill forms for end users and fulfillers. Teams can classify, prioritize, and route incidents, set escalation policies, and receive real-time SLA breach predictions. The CMDB supports customizable CI classes, attributes, relationships, and impact visibility. Change management includes CAB approvals and planning windows. Reporting provides dashboards and team workload views, with CSV export and BI access through the API. REST API access includes Swagger documentation, and scheduled data-source imports are supported. Nova-Suite runs on user infrastructure with Docker or Kubernetes, or as managed cloud. Local authentication and OIDC single sign-on, including Google and Microsoft Entra ID, are available. PostgreSQL Row-Level Security, role controls, and audit logs are listed for tenant and action controls. The free Standard plan is self-hosted; Commercial licensing has custom pricing.

Spec sheet

Product
Nova-Suite is an open-source IT Service Management platform for incident management, CMDB, and SLA enforcement.Read 2 Oct 2026 · nova-suite.io
Deployment
Nova-Suite can run on user infrastructure with Docker or Kubernetes, or be deployed as managed cloud.Read 2 Oct 2026 · nova-suite.io
Integrations
The platform provides REST API access with Swagger documentation and supports scheduled data-source imports.Read 2 Oct 2026 · nova-suite.io
Security
The site says PostgreSQL Row-Level Security enforces tenant boundaries and that role controls and audit logs track actions.Read 2 Oct 2026 · nova-suite.io
Privacy
The site says it complies with Switzerland’s nFADP/nDSG and does not use cookies, tracking pixels, or third-party analytics.Read 2 Oct 2026 · nova-suite.io
Support
Bug reports and feature requests go through GitHub issues; licensing or deployment guidance is available through the site contact form.Read 2 Oct 2026 · nova-suite.io
Headquarters
Bülach, SwitzerlandRead 23 Sep 2026 · nova-suite.io
AI assistant
The contextual assistant supports knowledge-article recommendations, incident creation, and form autofill for end users and fulfillers.Read 2 Oct 2026 · nova-suite.io
Authentication
Nova-Suite supports local authentication and OIDC single sign-on, including Google and Microsoft Entra ID.Read 2 Oct 2026 · nova-suite.io
CMDB and changes
The CMDB supports customizable CI classes, attributes, relationships, and impact visibility, while change management includes CAB approvals and planning windows.Read 2 Oct 2026 · nova-suite.io
Incident and SLA features
Teams can classify, prioritize, and route incidents, configure escalation policies, and receive real-time SLA breach predictions.Read 2 Oct 2026 · nova-suite.io
Reporting
Reporting includes dashboards and team workload views, with CSV export and BI access through the API.Read 2 Oct 2026 · nova-suite.io
Self-service
Its service catalogue lets end users submit requests, check status, and browse knowledge articles.Read 2 Oct 2026 · nova-suite.io
Who it is for
The site presents Nova-Suite for small IT teams and larger rollouts, with a self-hosted option and commercial licensing for private modifications.Read 2 Oct 2026 · nova-suite.io

Plans and prices

Standard Free Free forever Self-hosted, full feature set · Unlimited agents · Employee Portal · Incident & Problem Management · Knowledge Base · Change Management · CMDB · REST API · SSO (Google / Entra ID) · Community support Read 2 Oct 2026 · nova-suite.io
Commercial Priced on request Custom Private-source licensing terms · Deployment guidance · Priority support options · Roadmap and integration discussions Read 2 Oct 2026 · nova-suite.io

Every Nova-Suite plan and price →

Strong points and limits

Strong points

  • Free Standard plan with full listed feature set
  • CMDB supports relationships and impact visibility
  • CAB approvals and planning windows for changes
  • REST API with Swagger documentation
  • OIDC single sign-on supports Google and Entra ID

Limits

  • Commercial plan has no listed price
  • Standard plan is self-hosted
  • Bug and feature support uses GitHub issues

Who it suits

It is presented for small IT teams and larger rollouts needing self-hosting, managed cloud, or commercial private-source licensing.

Verdict

Nova-Suite covers service requests, incidents, changes, configuration data, reporting, and integrations in one platform. Its free self-hosted plan is clearly specified, while private-source licensing and priority support require custom terms.

Where Specifiction places it

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