iSupport Service Desk vs OMNITRACKER IT Service Management Center
iSupport Service Desk
isupport.com
OMNITRACKER IT Service Management Center
omnitracker.comSide by side
| Figure | iSupport Service Desk | OMNITRACKER IT Service Management Center |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · IT Change Management Software | 8.6 (#11) | 7.4 (#26) |
| Customization | Administrators can configure custom forms, workflows, integrations, and complex business rules. | Users can configure workflows, forms, and permissions through the low-code platform. |
| Deployment | The product is offered as hosted software or an on-premises installation. | It is available on-premises, in a hybrid environment, or in the cloud. |
| Founded | 1992 | 1995 |
| Headquarters | Washington State, United States | Eckental near Nuremberg, Germany |
| Integrations | Documented integrations include Active Directory, LDAP, Bomgar, Citrix GoToAssist, Outlook Calendar, Google Calendar, Twitter and third-party reporting tools. | Interfaces support integrations including Microsoft Exchange Server, SharePoint Server, baramundi Management Suite, REST and SOAP web services, telephony, email, inventory, and geoinformation systems. |
| Support | Technical support is available by phone or email Monday through Friday from 6:00 AM to 5:00 PM, and deployment consulting is provided remotely by systems engineers. | OMNINET offers operations support, second-level support, and managed services for OMNITRACKER applications. |
Plans
iSupport Service Desk
- Incident ManagementPriced on request
- Service DeskPriced on request
- Service Desk EditionPriced on request
OMNITRACKER IT Service Management Center
- OMNITRACKER ITSM CenterPriced on request
In their own words
iSupport Service Desk
iSupport Service Desk automates incident, problem, change, knowledge, asset, customer, approval, and survey functions. Its Service Desk Edition combines incident, problem, and change management with service contracts, a CMDB, SLAs, purchasing, and a service catalog. Incidents can come in through email, direct entry, scheduling, social media, mobile clients, and mySupport portals. Administrators can configure forms, workflows, integrations, and business rules. The mySupport self-service portal includes chat, forums, knowledge bases, Q&A guides, custom forms and workflows, and real-time reporting. It is included with every license, with unlimited branded portals and end users at no additional cost. Reporting supports custom report building and scheduled PDF, Excel, and Word reports. The software can be hosted or installed on-premise, with access through Android, iOS, and web; an HTML5 interface also supports tablets and smartphones. Pricing is on request, and a free trial is available.
OMNITRACKER IT Service Management Center
OMNITRACKER IT Service Management Center has no write-up on Specifiction yet; its figures are above.