IT Glue vs Knowledge Tree

IT Glue is a structured documentation platform for IT service providers and IT teams. It organizes technical information in a documentation framework and links related records through relationship mapping. Password management provides an integrated vault, immutable audit trail, version control, and rollback. AI-powered automation can capture clicks and keystrokes to create step-by-step standard operating procedures. IT Glue lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, plus a public API for custom integrations. Examples include ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. iOS and Android apps support password editing and viewing configurations, locations, contacts, and flexible assets. The SaaS product has no on-premises version. Basic costs $29 a month, Select $38 a month, and Enterprise $44 a month per user on a 36-month term; each listed plan requires five users and a one-time onboarding fee.

Knowledge Tree is a hybrid platform for asset inventory and network discovery, available on Linux, macOS, and the web. Its listed capabilities include runbook templates, single sign-on support, and API access alongside infrastructure discovery tools. A free plan is available, with paid service noted from $99/user/mo and a 14-day trial. The Team plan costs $99 a month when billed monthly and allows up to three cloud providers and 10 discovery scopes. Business costs $499 a month and includes 50 discovery scopes. Enterprise lists unlimited users and unlimited scopes, but no price is provided. The separate paid-from note uses a per-user figure, while the Team plan gives a monthly amount, so buyers should clarify how billing applies. The hybrid deployment and three listed platforms support teams working across different environments.