IT Glue vs ManageEngine MSP Central
IT Glue
itglue.com
ManageEngine MSP Central
manageengine.comSide by side
| Figure | IT Glue | ManageEngine MSP Central |
|---|---|---|
| Price from | $29/mo | $1/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 9 |
| Spec score · Managed Service Provider Software | 8.1 (#8) | 8.1 (#9) |
| Founded | 2013 | 2002 |
| Integrations | IT Glue says it has 60+ native integrations across PSA, RMM, BDR, and other platforms, and offers a public API for custom integrations. | Listed integrations include ConnectWise, Salesforce, Microsoft Outlook and Calendar, QuickBooks, Zendesk, ServiceNow, PagerDuty, Opsgenie, Jira, Freshservice, Slack, Microsoft Teams, Telegram, Zapier, Zoho Desk, and webhooks. |
| Purpose | IT Glue is a structured IT documentation platform for IT service providers and IT teams. | MSP Central combines help desk, professional services automation, endpoint management and security, network monitoring, and server hardening in one console for managed service providers. |
Plans
ManageEngine MSP Central
- Network devices Monitoring + Management$1 a month
- Endpoints Management + Security Professional$1.74 a month
- Endpoints Management + Security Enterprise$2.07 a month
- Server monitoring$2.13 a month
- IT service management Professional$34 a month
- PSA only$34 a month
- IT service management Enterprise$79 a month
- PSA + RMM$174 a month
- PSA + RMM + Security$448 a month
In their own words
IT Glue
IT Glue is a structured documentation platform for IT service providers and IT teams. It organizes technical information in a documentation framework and links related records through relationship mapping. Password management provides an integrated vault, immutable audit trail, version control, and rollback. AI-powered automation can capture clicks and keystrokes to create step-by-step standard operating procedures. IT Glue lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, plus a public API for custom integrations. Examples include ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. iOS and Android apps support password editing and viewing configurations, locations, contacts, and flexible assets. The SaaS product has no on-premises version. Basic costs $29 a month, Select $38 a month, and Enterprise $44 a month per user on a 36-month term; each listed plan requires five users and a one-time onboarding fee.
ManageEngine MSP Central
ManageEngine MSP Central brings help desk, professional services automation, endpoint management and security, network monitoring, and server hardening together for managed service providers. Its service desk includes a branded self-service portal, real-time updates, live chat, and native iPhone support. Endpoint tools cover patching, remote control, lifecycle management, and mobile device management; security functions include malware and ransomware protection, encryption, vulnerability detection, application and device control, and browser security. The service monitors cloud, on-premises, and hybrid servers, and can discover and monitor over 11,000 network device types from more than 450 vendors. AI assistance is described for ticket routing, summaries and replies, monitoring thresholds, event correlation, and anomaly detection. It is delivered as SaaS; the vendor says an on-premises option is unavailable. The full platform has a 30-day trial without a credit card. Pricing varies by module, starting at $1 a month per network device for monitoring and management, with no minimum purchase requirement.