IT Portal vs ManageEngine MSP Central
IT Portal
itportal.com
ManageEngine MSP Central
manageengine.comSide by side
| Figure | IT Portal | ManageEngine MSP Central |
|---|---|---|
| Price from | $14/mo | $1/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 9 |
| Spec score · Managed Service Provider Software | 8.0 (#11) | 8.1 (#9) |
| Founded | The company says it has earned customer trust since 2007 and identifies Alex Cabral as its founder. | 2002 |
| Integrations | The maker lists 40+ integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere. | Listed integrations include ConnectWise, Salesforce, Microsoft Outlook and Calendar, QuickBooks, Zendesk, ServiceNow, PagerDuty, Opsgenie, Jira, Freshservice, Slack, Microsoft Teams, Telegram, Zapier, Zoho Desk, and webhooks. |
| Security | The security page lists two-factor authentication, detailed audit trails, granular object-level permissions, and AES-256 encryption. | Security features include malware and ransomware protection, encryption, vulnerability detection, application control, device control, and browser security. |
Plans
IT Portal
- Cloud — annual billingPriced on request
- Cloud — 51–100 users$14 a month
- On Premises — 51–100 users$14 a month
- Cloud — 20–35 users$20 a month
- On Premises — 20–35 users$20 a month
- Cloud — 36–50 users$700 a month
- On Premises — 36–50 users$700 a month
- Cloud — 100–125 users$1,400 a month
- On Premises — 100–125 users$1,400 a month
- Cloud — 126+ usersPriced on request
ManageEngine MSP Central
- Network devices Monitoring + Management$1 a month
- Endpoints Management + Security Professional$1.74 a month
- Endpoints Management + Security Enterprise$2.07 a month
- Server monitoring$2.13 a month
- IT service management Professional$34 a month
- PSA only$34 a month
- IT service management Enterprise$79 a month
- PSA + RMM$174 a month
- PSA + RMM + Security$448 a month
In their own words
IT Portal
IT Portal stores and manages IT infrastructure documentation, technical data, passwords, configurations, and knowledge bases in cloud or on-premises deployments. Information can be organized by sites, facilities, cabinets, and IP networks, with a Synopsis View dashboard, relationship mapping, and expiration alerts. Centralized password management is integrated with the documentation system. Open API 3.0 supports bulk reads and writes for portal objects, files, credentials, and relationships, and API access is included in every plan. The maker lists more than 40 integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere. Security listings include two-factor authentication, audit trails, granular object-level permissions, AES-256 encryption, and SOC 2 compliance. iOS and Android apps support viewing, editing, and updating documentation. Pricing starts at $9/user/mo; there is no free plan or free trial.
ManageEngine MSP Central
ManageEngine MSP Central brings help desk, professional services automation, endpoint management and security, network monitoring, and server hardening together for managed service providers. Its service desk includes a branded self-service portal, real-time updates, live chat, and native iPhone support. Endpoint tools cover patching, remote control, lifecycle management, and mobile device management; security functions include malware and ransomware protection, encryption, vulnerability detection, application and device control, and browser security. The service monitors cloud, on-premises, and hybrid servers, and can discover and monitor over 11,000 network device types from more than 450 vendors. AI assistance is described for ticket routing, summaries and replies, monitoring thresholds, event correlation, and anomaly detection. It is delivered as SaaS; the vendor says an on-premises option is unavailable. The full platform has a 30-day trial without a credit card. Pricing varies by module, starting at $1 a month per network device for monitoring and management, with no minimum purchase requirement.