ITarian Remote Desktop vs Level.io
ITarian Remote Desktop
itarian.com
Level.io
level.ioSide by side
| Figure | ITarian Remote Desktop | Level.io |
|---|---|---|
| Price from | Free | $2/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 1 | 2 |
| Spec score · Remote Monitoring and Management Software | 8.3 (#11) | 8.4 (#8) |
| Headquarters | Bloomfield, New Jersey, United States | Asheville, North Carolina, United States |
| Integrations | The product page describes linking remote access work with ITarian service requests and service records; it does not name a third-party integration there. | Published integrations include DeskDay, AlgaPSA, Regentra, HaloPSA, Hudu, ConnectWise PSA, ilert, ZestMSP, and the Level Public API. |
| Security | ITarian describes remote sessions as using session confirmation, encrypted connections, authentication and session controls. | Level states it maintains a SOC 2 Type II report, offers SSO through Okta, Google, and Authentik, and encrypts data in transit and at rest. |
Plans
In their own words
ITarian Remote Desktop
ITarian Remote Desktop lets technicians connect to customer devices, troubleshoot issues and take remote control from a centralized platform. It supports attended connections, where a user is present to approve the request, and unattended access to managed endpoints. Technicians can control screens in real time, switch between multiple displays, transfer files, and manage remote files, processes, services and command-line operations. Remote sessions can be linked to ITarian service requests, tickets, troubleshooting and resolution records. ITarian describes sessions as using confirmation, encrypted connections, authentication and session controls; its Remote Access tool uses peer-to-peer connections with the secure RTP protocol. The product supports Windows, macOS, iOS and Android, with mobile apps. The Free Remote Desktop plan is listed at free and includes unlimited administrators and free remote access. To manage an endpoint, ITarian must also be installed there. For each connection, the remote user must approve the request, and the session password is valid only for that session. ITarian says its platform is built for managed service providers delivering IT services across multiple customers.