ITarian Remote Desktop vs LogicMonitor
ITarian Remote Desktop
itarian.com
LogicMonitor
logicmonitor.comSide by side
| Figure | ITarian Remote Desktop | LogicMonitor |
|---|---|---|
| Price from | Free | $16/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 1 | 3 |
| Spec score · Managed Service Provider Software | 8.3 (#7) | 8.0 (#13) |
| Free plan | Yes | No |
| Integrations | The product page describes linking remote access work with ITarian service requests and service records; it does not name a third-party integration there. | LogicMonitor advertises more than 3,000 integrations and lists Ansible, Cisco, Datadog, Dynatrace, Fortinet, GitHub, Grafana, Kubernetes, Linux, and Microsoft Windows among examples. |
| Intended users | ITarian says its platform is built for managed service providers delivering IT services across multiple customers. | LogicMonitor describes its platform for enterprises and IT teams managing complex hybrid IT environments, and says more than 700 MSPs use it. |
| Purpose | ITarian Remote Desktop lets technicians securely connect to customer devices, troubleshoot issues and take remote control from a centralized platform. | LogicMonitor Envision unifies metrics, logs, events, and traces to monitor and troubleshoot infrastructure. |
| Security | ITarian describes remote sessions as using session confirmation, encrypted connections, authentication and session controls. | LogicMonitor states that sensitive data is encrypted in transit and at rest and supports two-factor authentication, SAML, and role-based access controls. |
Plans
LogicMonitor
- Essentials$16 a month
- Advanced$27 a month
- Signature + Edwin AI$53 a month
In their own words
ITarian Remote Desktop
ITarian Remote Desktop lets technicians connect to customer devices, troubleshoot issues and take remote control from a centralized platform. It supports attended connections, where a user is present to approve the request, and unattended access to managed endpoints. Technicians can control screens in real time, switch between multiple displays, transfer files, and manage remote files, processes, services and command-line operations. Remote sessions can be linked to ITarian service requests, tickets, troubleshooting and resolution records. ITarian describes sessions as using confirmation, encrypted connections, authentication and session controls; its Remote Access tool uses peer-to-peer connections with the secure RTP protocol. The product supports Windows, macOS, iOS and Android, with mobile apps. The Free Remote Desktop plan is listed at free and includes unlimited administrators and free remote access. To manage an endpoint, ITarian must also be installed there. For each connection, the remote user must approve the request, and the session password is valid only for that session. ITarian says its platform is built for managed service providers delivering IT services across multiple customers.
LogicMonitor
LogicMonitor Envision unifies metrics, logs, events, and traces for infrastructure monitoring and troubleshooting across on-premises, cloud, and hybrid environments. Coverage includes networks, servers, remote environments, virtual machines, SD-WAN, databases, storage, and configuration. LogicMonitor says agentless collectors and automated discovery can onboard infrastructure without scripts or manual configuration. AI features provide anomaly detection, dynamic thresholds, usage forecasting, and intelligent alerting. The platform advertises more than 3,000 integrations, including Ansible, Cisco, Datadog, Dynatrace, Fortinet, GitHub, Grafana, Kubernetes, Linux, and Windows. Essentials starts at $16 a month per Hybrid Unit, with standard minimum quantities and terms, and supports up to 999 Hybrid Units. A Hybrid Unit varies by resource type. A 15-day trial is available, but there is no free plan.