ITarian Remote Desktop vs ManageEngine MSP Central
ITarian Remote Desktop
itarian.com
ManageEngine MSP Central
manageengine.comSide by side
| Figure | ITarian Remote Desktop | ManageEngine MSP Central |
|---|---|---|
| Price from | Free | $1/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 9 |
| Spec score · Managed Service Provider Software | 8.3 (#7) | 8.1 (#9) |
| Integrations | The product page describes linking remote access work with ITarian service requests and service records; it does not name a third-party integration there. | Listed integrations include ConnectWise, Salesforce, Microsoft Outlook and Calendar, QuickBooks, Zendesk, ServiceNow, PagerDuty, Opsgenie, Jira, Freshservice, Slack, Microsoft Teams, Telegram, Zapier, Zoho Desk, and webhooks. |
| Purpose | ITarian Remote Desktop lets technicians securely connect to customer devices, troubleshoot issues and take remote control from a centralized platform. | MSP Central combines help desk, professional services automation, endpoint management and security, network monitoring, and server hardening in one console for managed service providers. |
| Security | ITarian describes remote sessions as using session confirmation, encrypted connections, authentication and session controls. | Security features include malware and ransomware protection, encryption, vulnerability detection, application control, device control, and browser security. |
Plans
ManageEngine MSP Central
- Network devices Monitoring + Management$1 a month
- Endpoints Management + Security Professional$1.74 a month
- Endpoints Management + Security Enterprise$2.07 a month
- Server monitoring$2.13 a month
- IT service management Professional$34 a month
- PSA only$34 a month
- IT service management Enterprise$79 a month
- PSA + RMM$174 a month
- PSA + RMM + Security$448 a month
In their own words
ITarian Remote Desktop
ITarian Remote Desktop lets technicians connect to customer devices, troubleshoot issues and take remote control from a centralized platform. It supports attended connections, where a user is present to approve the request, and unattended access to managed endpoints. Technicians can control screens in real time, switch between multiple displays, transfer files, and manage remote files, processes, services and command-line operations. Remote sessions can be linked to ITarian service requests, tickets, troubleshooting and resolution records. ITarian describes sessions as using confirmation, encrypted connections, authentication and session controls; its Remote Access tool uses peer-to-peer connections with the secure RTP protocol. The product supports Windows, macOS, iOS and Android, with mobile apps. The Free Remote Desktop plan is listed at free and includes unlimited administrators and free remote access. To manage an endpoint, ITarian must also be installed there. For each connection, the remote user must approve the request, and the session password is valid only for that session. ITarian says its platform is built for managed service providers delivering IT services across multiple customers.
ManageEngine MSP Central
ManageEngine MSP Central brings help desk, professional services automation, endpoint management and security, network monitoring, and server hardening together for managed service providers. Its service desk includes a branded self-service portal, real-time updates, live chat, and native iPhone support. Endpoint tools cover patching, remote control, lifecycle management, and mobile device management; security functions include malware and ransomware protection, encryption, vulnerability detection, application and device control, and browser security. The service monitors cloud, on-premises, and hybrid servers, and can discover and monitor over 11,000 network device types from more than 450 vendors. AI assistance is described for ticket routing, summaries and replies, monitoring thresholds, event correlation, and anomaly detection. It is delivered as SaaS; the vendor says an on-premises option is unavailable. The full platform has a 30-day trial without a credit card. Pricing varies by module, starting at $1 a month per network device for monitoring and management, with no minimum purchase requirement.