IteroJM vs JourneyIQ
IteroJM
iterojm.com
JourneyIQ
journeyiq.aiSide by side
| Figure | IteroJM | JourneyIQ |
|---|---|---|
| Price from | $49/mo | $49/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Customer Journey Mapping Software | 7.8 (#9) | 7.9 (#7) |
| Intended users | The site describes the product for product, CX, and service design teams. | The site describes the product for revenue, customer experience, and operations teams, as well as new ventures designing customer journeys. |
| Product | IteroJM is customer journey mapping software for product and CX teams. | JourneyIQ describes itself as an operating system for customer journey and service blueprint management. |
| Support | Starter includes Community Support, Pro includes Priority Support, and Enterprise lists Custom Contacts. | The Growth plan includes priority support and the Enterprise plan includes a dedicated customer success manager and an SLA guarantee. |
Plans
In their own words
IteroJM
IteroJM is web-based customer journey mapping software for product, customer-experience, and service-design teams. Its shared workspace lets owners and members edit journeys with permissions. Maps use drag-and-drop lanes and stages, and linked maps can connect to metrics. Users can upload or record interviews, generate transcripts, and organize qualitative research into jobs to be done, pain points, opportunities, and insight cards. Personas, interviews, touchpoints, and evidence connect in one shared flow. Measurement includes Google Sheets workflows, stage-level metrics, and chart cards. Starter is free at free and includes one journey map, one persona, one metric, and one manager seat, with community support. Pro costs $49 a month; Enterprise costs $79 a month. Those tiers expand maps, personas, metrics, and manager seats. Annual billing is offered with a stated 20% saving. The maker is located in Kyiv, Ukraine.
JourneyIQ
JourneyIQ is a web-based system for managing customer journeys and service blueprints. Its swimlane canvas lays out user actions, frontstage and backstage work, and supporting systems across journey touchpoints. Teams can use the platform to locate customer-experience friction, assess the business impact of failures, and plan improvements. Its AI Scan identifies friction, churn risks, and potential revenue leaks, assigning severity scores and analyzing root causes. The AI Copilot answers questions about journey health, CX gaps, and operational efficiency with contextual recommendations. Actor management covers human, system, AI, and vendor stakeholders and their interactions. A dashboard tracks CX score, efficiency, and AI readiness through live metrics. Templates for SaaS, healthcare, e-commerce, and fintech include common journey stages and friction categories. Starter costs nothing and includes one journey, five stages, and three AI scans per month. Growth costs $49 a month and adds unlimited journeys and stages, Copilot, Red Zone tracking, actor management, and priority support.