IteroJM vs Milkymap
IteroJM
iterojm.comMilkymap
milkymap.comSide by side
| Figure | IteroJM | Milkymap |
|---|---|---|
| Price from | $49/mo | €9/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Customer Journey Mapping Software | 7.8 (#9) | 8.0 (#6) |
| Headquarters | Kyiv, Ukraine | Boekel, Netherlands |
| Intended users | The site describes the product for product, CX, and service design teams. | The FAQ lists businesses in automotive, healthcare, retail, B2B, telecom, and government seeking to improve customer experience strategies. |
| Support | Starter includes Community Support, Pro includes Priority Support, and Enterprise lists Custom Contacts. | Milkymap says it provides training resources, tutorials, customer service, and product demos. |
Plans
Milkymap
- Satellite FreeFree
- Satellite Pro€9 a month
- Galaxy Business€39 a month
- Galaxy EnterprisePriced on request
In their own words
IteroJM
IteroJM is web-based customer journey mapping software for product, customer-experience, and service-design teams. Its shared workspace lets owners and members edit journeys with permissions. Maps use drag-and-drop lanes and stages, and linked maps can connect to metrics. Users can upload or record interviews, generate transcripts, and organize qualitative research into jobs to be done, pain points, opportunities, and insight cards. Personas, interviews, touchpoints, and evidence connect in one shared flow. Measurement includes Google Sheets workflows, stage-level metrics, and chart cards. Starter is free at free and includes one journey map, one persona, one metric, and one manager seat, with community support. Pro costs $49 a month; Enterprise costs $79 a month. Those tiers expand maps, personas, metrics, and manager seats. Annual billing is offered with a stated 20% saving. The maker is located in Kyiv, Ukraine.
Milkymap
Milkymap Galaxy is a platform for mapping, analyzing, and improving customer experiences across touchpoints. Teams can create, edit, and analyze journey maps, with customization for their processes, terminology, and customer needs. Its CX Life Cycle Model organizes metrics and other customer data across customer segments, products, and brands. The CX Actionboard connects data through API connectors and supports management with near real-time information. Stargate can connect to SQL and NoSQL databases for real-time data access. MilkyAi can analyze, create, check, and report on data, journeys, and Milkymap content in Business and Enterprise solutions. Supported data sources include customer feedback, CRM systems, and analytics tools. Real-time multi-member editing is available on Business or Enterprise subscriptions. Plans include Satellite Free for one user with basic features, Satellite Pro at €9 per month for one user, and Galaxy Business at €39 per month per user with a 30-day free trial; Enterprise pricing is bespoke. Milkymap is available on web and iOS and describes its tool as hosted in Europe.