ITFlow vs Liongard

ITFlow is a free, open-source platform for client IT documentation, ticketing, and billing, aimed at small managed service providers. It stores client details such as contacts, locations, vendors, computer assets, software licences, domains, and documents. Teams can create, prioritize, and track support tickets. Billing tools include recurring invoices, quotes, automated reminders, and client payments through Stripe. Other listed modules cover accounting, bulk email, calendars, lead management, a client portal, and a password manager. The version 1 API includes modules such as assets, clients, contacts, credentials, documents, invoices, and tickets, although some operations are partial or unavailable. Documentation lists Ollama, OpenAI, and LocalAI integrations for ticket rewording and summaries. Login passwords are encrypted at rest using AES 128-bit encryption, and the documentation advises backing up the master key. ITFlow is self-hosted: Debian is the recommended installation method, with manual Debian, HestiaCP, and community-supported Docker options also documented. Windows installation is unsupported. Hosting and sponsor support are paid services.

Liongard provides a centralized system for asset intelligence and ongoing visibility across an IT stack. It discovers and monitors assets across cloud, SaaS, identity, network and security systems, and offers automated asset intelligence, continuous documentation, configuration change monitoring, vulnerability risk prioritization, value-based insights, and compliance and risk reporting. LiongardIQ includes more than 105 integrations and 18 months of configuration change history. ThreatImpactIQ uses live threat intelligence and business context to prioritize vulnerability risks and support remediation. The platform exposes its functionality through a REST API. Self-managed agents are available for Windows, Linux and macOS through installer scripts; listed platforms also include web and API access. Security measures include MFA, RSA 2048 encryption for data and credentials in transit, encryption at rest, and annual third-party penetration and risk assessments. Liongard lists GDPR, NIST, SOC 2, PCI and HIPAA compliance programs. Product trials, described as technical evaluations, are available through a demo request. Smart Start onboarding offers setup guidance and one-on-one sessions with a Partner Success Engineer. Pricing is on request, and user-generated guides, runbooks and manual process documentation require a separate document-management system.