ITFlow vs N-able Passportal
ITFlow
itflow.orgN-able Passportal
n-able.comSide by side
| Figure | ITFlow | N-able Passportal |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 1 |
| Spec score · IT Documentation Software | 7.9 (#7) | 7.7 (#12) |
| Spec score · Network Documentation Software | 8.0 (#13) | 7.8 (#15) |
| Spec score · IT Knowledge Base Software | 7.9 (#39) | 7.8 (#42) |
| Documentation | It stores client information including contacts, locations, vendors, computer assets, software licenses, domains, and documents. | Its Documentation Manager centralizes IT documentation and supports linked assets, articles, and passwords. |
| Founded | 2018 | 2000 |
| Support | The forum is the stated place for product support, while sponsors may access private support. | N-able offers onboarding and migration help from its team and identifies N-hanced Services for technical support and migration. |
Plans
In their own words
ITFlow
ITFlow is a free, open-source platform for client IT documentation, ticketing, and billing, aimed at small managed service providers. It stores client details such as contacts, locations, vendors, computer assets, software licences, domains, and documents. Teams can create, prioritize, and track support tickets. Billing tools include recurring invoices, quotes, automated reminders, and client payments through Stripe. Other listed modules cover accounting, bulk email, calendars, lead management, a client portal, and a password manager. The version 1 API includes modules such as assets, clients, contacts, credentials, documents, invoices, and tickets, although some operations are partial or unavailable. Documentation lists Ollama, OpenAI, and LocalAI integrations for ticket rewording and summaries. Login passwords are encrypted at rest using AES 128-bit encryption, and the documentation advises backing up the master key. ITFlow is self-hosted: Debian is the recommended installation method, with manual Debian, HestiaCP, and community-supported Docker options also documented. Windows installation is unsupported. Hosting and sponsor support are paid services.
N-able Passportal
N-able Passportal has no write-up on Specifiction yet; its figures are above.