iTop vs Jira
iTop
combodo.com
Jira
atlassian.comSide by side
| Figure | iTop | Jira |
|---|---|---|
| Price from | Free | $7.91/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 11 |
| Spec score · IT Change Management Software | 8.7 (#10) | 9.1 (#5) |
| Spec score · CMDB Software | 8.7 (#10) | 9.0 (#5) |
| Spec score · IT SLA Management Software | 8.8 (#13) | 9.2 (#3) |
| Spec score · Configuration Management Database | 8.6 (#9) | 9.0 (#5) |
| Spec score · IT Help Desk Software | 8.7 (#16) | 9.1 (#8) |
| Founded | 2010 | 2002 |
| Headquarters | Échirolles, France | Sydney, Australia and San Francisco, California |
| Integrations | Built-in collectors and synchronization can connect with OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| Security | Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. |
| Security controls | Security features include role-based permissions, SAML/OAuth/OpenID/CAS SSO, MFA, brute-force protection and department data silos. | Enterprise includes advanced encryption, Shadow IT controls, identity providers, SCIM, and enforced SSO. |
| Support | Paid subscriptions include support, and Combodo says its support team consists of France-based engineers who help with usage, complex incidents, and migrations. | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. |
| What it does | iTop is a web-based IT service-management and configuration-management platform combining CMDB, help desk, document management and ITIL-oriented processes. | Jira is a project management tool for teams that need to plan, organize, and track work. |
Plans
iTop
- CommunityFree
- iTop CommunityFree
- AtelierPriced on request
- ForgePriced on request
- iTop AtelierPriced on request
- iTop ForgePriced on request
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
In their own words
iTop
iTop is an open-source IT service management platform centered on service management and a configuration management database (CMDB). Its service catalog connects to incident, request, problem, and change processes and supports SLA calculation. Through the web portal, users can submit service requests, follow progress, and provide updates in real time. The CMDB supports configurable items, synchronization, impact analysis, audits, and asset management. Teams can change workflows, attributes, menus, and other elements using iTop Designer’s low-code graphical interface. Integration options include a REST API, webhooks, and integrations or collectors for OCS Inventory, VMware, Microsoft Graph, Azure, vSphere, and Ansible. Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. Combodo describes long- and short-term release lifecycles and a documented public vulnerability-handling process. The free Community offer is listed for on-premise use; Atelier and Forge offer SaaS and on-premise availability, with different service levels.