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iTop

combodo.com

Free plan Open source WebWindowsLinuxAPISelf-hosted
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Spec score 8.7 #10 of 43 in IT Change Management Software

What it is

iTop is an open-source IT service management platform centered on service management and a configuration management database (CMDB). Its service catalog connects to incident, request, problem, and change processes and supports SLA calculation. Through the web portal, users can submit service requests, follow progress, and provide updates in real time. The CMDB supports configurable items, synchronization, impact analysis, audits, and asset management. Teams can change workflows, attributes, menus, and other elements using iTop Designer’s low-code graphical interface. Integration options include a REST API, webhooks, and integrations or collectors for OCS Inventory, VMware, Microsoft Graph, Azure, vSphere, and Ansible. Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. Combodo describes long- and short-term release lifecycles and a documented public vulnerability-handling process. The free Community offer is listed for on-premise use; Atelier and Forge offer SaaS and on-premise availability, with different service levels.

Spec sheet

What it does
iTop is a web-based IT service-management and configuration-management platform combining CMDB, help desk, document management and ITIL-oriented processes.Read 15 Oct 2026 · github.com
Product
iTop is an open-source ITSM platform centered on service management and a CMDB.Read 5 Oct 2026 · combodo.com
Intended users
Combodo describes iTop as intended to make ITSM tools accessible to businesses of all sizes and says it serves startups through global organizations.Read 5 Oct 2026 · combodo.com
Integrations
Built-in collectors and synchronization can connect with OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible.Read 15 Oct 2026 · combodo.com
Security
Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos.Read 5 Oct 2026 · combodo.com
Support
Paid subscriptions include support, and Combodo says its support team consists of France-based engineers who help with usage, complex incidents, and migrations.Read 5 Oct 2026 · combodo.com
License
The public iTop repository is licensed under AGPL-3.0.Read 15 Oct 2026 · github.com
Headquarters
Échirolles, FranceRead 28 Sep 2026 · combodo.com
Founded
2010Read 28 Sep 2026 · combodo.com
CMDB
The CMDB supports configurable classes, relationship and dependency mapping, impact analysis, audits, license and warranty tracking and asset records.Read 15 Oct 2026 · combodo.com
Company customer and community claims
Combodo states that more than 3,800 companies use iTop and that its community exceeds 10,000 members.Read 15 Oct 2026 · combodo.com
Company founding
Combodo says it was founded in Grenoble, France in 2010 by Erwan Taloc, Denis Flaven and Romain Quetiez.Read 15 Oct 2026 · combodo.com
Company headquarters and size
LinkedIn lists iTop by Combodo as privately held, headquartered in Échirolles, Auvergne-Rhône-Alpes, with 11–50 employees and a 2010 founding year.Read 15 Oct 2026 · linkedin.com
Current PHP requirement
The current development composer definition requires PHP 8.2 or newer and below 8.5, plus extensions including ctype, DOM, GD, iconv, JSON, mysqli and SOAP.Read 15 Oct 2026 · github.com
Customization
iTop Designer offers drag-and-drop low-code changes to workflows, attributes and menus, while developers can extend behavior with PHP methods.Read 15 Oct 2026 · combodo.com
Documentation and community
Official resources include iTop Hub documentation, a public GitHub repository, extension store, forums and customer support services.Read 15 Oct 2026 · combodo.com
Incident and request management
Users can submit and track requests through a portal, while approval rules, impact and urgency prioritization, attachments and predefined replies support ticket handling.Read 15 Oct 2026 · combodo.com
Limit: bugs and performance
A Capterra reviewer reports minor bugs, while a SourceForge forum thread documents reports of very slow portal requests in an iTop instance.Read 15 Oct 2026 · sourceforge.net
Limit: deployment and configuration
Multiple G2 reviewers report that deployment, configuration and customization are difficult and require a learning curve.Read 15 Oct 2026 · g2.com
Limit: support and documentation
Reviewers cite limited support, a hard-to-search English forum and insufficient integration guidance or community resources.Read 15 Oct 2026 · capterra.com
Monitoring and reporting
iTop provides SLA reports, downtime and team metrics, configurable dashboards, notifications and CSV, Excel or PDF exports.Read 15 Oct 2026 · combodo.com
Notable limits
The offers page lists advanced service management features as optional and identifies some industrialized service management features separately from standard features.Read 5 Oct 2026 · combodo.com
Praise: core ITSM coverage
Capterra reviewers describe the CMDB as customizable and the product as useful for incidents, requests, changes and self-service workflows.Read 15 Oct 2026 · capterra.com
Praise: value and flexibility
G2 reviewers repeatedly praise the free or low-cost offering, ITIL compatibility, ticketing, CMDB coverage, flexibility and dashboard/report customization.Read 15 Oct 2026 · g2.com
Problem and change management
Change workflows support ITIL-style minor and major changes, recovery plans, subtasks, escalation and dashboards, while problems can link multiple incidents.Read 15 Oct 2026 · combodo.com
Public API
Its REST API can read, create and modify every data-model object class, including custom classes and attributes.Read 15 Oct 2026 · combodo.com
Rating on Capterra
4.1 out of 5 from 12 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
4.3 out of 5 from 7 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.1 out of 5 from 12 reviews.Read 15 Oct 2026 · getapp.com
Rating on Software Advice
4.1 out of 5 from 12 reviews.Read 15 Oct 2026 · softwareadvice.com
Rating on TrustRadius
9.6 out of 10 from 2 reviews.Read 15 Oct 2026 · trustradius.com
Recent release
iTop 3.3 was announced on September 15, 2026 with a native portal, richer CMDB support for containers and data flows, read-only console access and AI-readiness work.Read 15 Oct 2026 · combodo.com
SaaS security
Combodo states that SaaS runs in an ISO 27001 and HDS-certified OVH European data center, uses encrypted off-site backups, regular independent security tests and targets 99.3% availability.Read 15 Oct 2026 · combodo.com
SDK
Combodo publishes an iTopClientBundle for Symfony that consumes iTop REST web services through Composer.Read 15 Oct 2026 · github.com
Security controls
Security features include role-based permissions, SAML/OAuth/OpenID/CAS SSO, MFA, brute-force protection and department data silos.Read 15 Oct 2026 · combodo.com
Security lifecycle
Combodo says iTop follows long-term and short-term release lifecycles and uses a public, documented vulnerability-handling process.Read 5 Oct 2026 · combodo.com
Security process
Combodo publishes a vulnerability-remediation process, maintains LTS and STS security fixes, and says it applies ANSSI rules with CISO and DPO roles.Read 15 Oct 2026 · combodo.com
Self-hosting
The project is distributed for installation on customer infrastructure and supports Apache or other PHP web-server deployments with MySQL or MariaDB.Read 15 Oct 2026 · github.com
Service catalog
The service catalog links services with CMDB items and incident, request, problem, change and FAQ processes, enabling SLA calculation and service reporting.Read 15 Oct 2026 · combodo.com
Service desk
Its service catalog connects to CMDB, incident, request, problem, and change processes and supports SLA calculation.Read 5 Oct 2026 · combodo.com
Ticket management
The web portal lets users submit service requests, track progress, and provide updates in real time.Read 5 Oct 2026 · combodo.com
Webhooks
Webhooks call external REST APIs to trigger actions such as Slack or Teams notifications.Read 15 Oct 2026 · combodo.com

Plans and prices

Community Free Community offer · on-premise availability listed Read 5 Oct 2026 · combodo.com
iTop Community Free up to 10 agents · standard service management · SaaS and on-premise availability Read 15 Oct 2026 · combodo.com
Atelier Priced on request Operational service management · Bronze or Silver service level · SaaS and on-premise availability listed Read 5 Oct 2026 · combodo.com
Forge Priced on request Industrial service management · Silver or Gold service level · SaaS and on-premise availability listed Read 5 Oct 2026 · combodo.com
iTop Atelier Priced on request operational service management · SaaS and on-premise availability · support and upgrade assistance Read 15 Oct 2026 · combodo.com
iTop Forge Priced on request from 50 agents · industrial service management · SaaS and on-premise availability · customized solution and expert support Read 15 Oct 2026 · combodo.com

Every iTop plan and price →

Strong points and limits

Strong points

  • Community offer is free and on-premise
  • CMDB includes impact analysis and asset management
  • Low-code graphical customization is available
  • Lists SSO, MFA, and role-based permissions
  • REST API and webhooks are provided

Limits

  • Mobile apps are not available
  • Advanced service management features are optional

Who it suits

iTop suits organizations seeking an ITSM platform with service requests, a CMDB, and configurable workflows. Combodo describes it as serving organizations from startups to global enterprises.

Verdict

iTop combines service management workflows with a configurable CMDB and a range of integrations. The Community offer is free for on-premise use, while paid subscriptions include support.

Where Specifiction places it

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