Giva ChangeManager vs iTop
Giva ChangeManager
givainc.comiTop
combodo.comSide by side
| Figure | Giva ChangeManager | iTop |
|---|---|---|
| Price from | $6.33/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · IT Change Management Software | 9.1 (#4) | 8.7 (#10) |
| Founded | 1999 | 2010 |
| Headquarters | Sunnyvale, California, United States | Échirolles, France |
| Integrations | Official integration options include LDAP/Active Directory synchronization, SAML single sign-on for Azure/ADFS, Google Apps and Okta, REST API connectivity, and Excel batch import. | Built-in collectors and synchronization can connect with OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible. |
| Intended users | Giva describes its audience as organizations in healthcare, financial services, legal, higher education, and government that need formal change control and audit trails. | Combodo describes iTop as intended to make ITSM tools accessible to businesses of all sizes and says it serves startups through global organizations. |
| Rating on Capterra | 4.9 out of 5 from 57 reviews | 4.1 out of 5 from 12 reviews. |
| Rating on G2 | 4.7 out of 5 from 10 reviews | 4.3 out of 5 from 7 reviews. |
| Rating on GetApp | 4.9 out of 5 from 57 reviews | 4.1 out of 5 from 12 reviews. |
| Rating on Software Advice | 4.9 out of 5 from 57 reviews | 4.1 out of 5 from 12 reviews. |
| Security controls | Giva describes TLS-protected communications, encrypted daily backups, VPN-restricted databases, firewalls, penetration testing and employee two-factor authentication. | Security features include role-based permissions, SAML/OAuth/OpenID/CAS SSO, MFA, brute-force protection and department data silos. |
| Support | The feature page promises 24/7 USA-based technical support and free setup assistance during and after the trial. | Paid subscriptions include support, and Combodo says its support team consists of France-based engineers who help with usage, complex incidents, and migrations. |
| What it does | Giva ChangeManager records, evaluates, approves and tracks IT Requests for Change through configurable workflows, calendars and dashboards. | iTop is a web-based IT service-management and configuration-management platform combining CMDB, help desk, document management and ITIL-oriented processes. |
Plans
Giva ChangeManager
- Professional$76 a year
- Professional$76 a month
- Enterprise$98 a year
- Enterprise$98 a month
iTop
- CommunityFree
- iTop CommunityFree
- AtelierPriced on request
- ForgePriced on request
- iTop AtelierPriced on request
- iTop ForgePriced on request
In their own words
Giva ChangeManager
Giva ChangeManager is a standalone, ITIL-aligned system for logging, reviewing, approving, and tracking Requests for Change. It includes configurable request, approval, and change-control workflows, with ITIL-aligned defaults. Teams can coordinate work using an interactive RFC calendar, a weekly calendar view, real-time dashboards, and notifications; hardware and software assets tracked in Giva can link directly to change requests. ChangeManager can run independently or as a module in Giva Help Desk and ITSM products. Pricing starts at $76 a year, billed annually, and a free 30-day trial is available without a credit card. Professional and Enterprise plans each require a minimum of five licenses. All plans include unlimited routine technical support, setup assistance, and storage. Mobile access is browser-based for iOS and Android and requires no app download. Giva says it supports HIPAA/HITECH, GDPR, PIPEDA, and SOX compliance, and offers a BAA where needed. Change request entries do not have an AI Copilot, while the Knowledge Management module includes a Knowledge Copilot.
iTop
iTop is an open-source IT service management platform centered on service management and a configuration management database (CMDB). Its service catalog connects to incident, request, problem, and change processes and supports SLA calculation. Through the web portal, users can submit service requests, follow progress, and provide updates in real time. The CMDB supports configurable items, synchronization, impact analysis, audits, and asset management. Teams can change workflows, attributes, menus, and other elements using iTop Designer’s low-code graphical interface. Integration options include a REST API, webhooks, and integrations or collectors for OCS Inventory, VMware, Microsoft Graph, Azure, vSphere, and Ansible. Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. Combodo describes long- and short-term release lifecycles and a documented public vulnerability-handling process. The free Community offer is listed for on-premise use; Atelier and Forge offer SaaS and on-premise availability, with different service levels.