iTop vs Ralph
iTop
combodo.comRalph
github.comSide by side
| Figure | iTop | Ralph |
|---|---|---|
| Price from | Free | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 1 |
| Spec score · CMDB Software | 8.7 (#10) | 7.9 (#20) |
| Intended users | Combodo describes iTop as intended to make ITSM tools accessible to businesses of all sizes and says it serves startups through global organizations. | The project describes its target environments as data centers and back offices managing hardware assets. |
| License | The public iTop repository is licensed under AGPL-3.0. | The project is open source under the Apache 2.0 license. |
| Self-hosting | The project is distributed for installation on customer infrastructure and supports Apache or other PHP web-server deployments with MySQL or MariaDB. | The installation guide provides Ubuntu packages and an experimental Docker Compose installation. |
| Support | Paid subscriptions include support, and Combodo says its support team consists of France-based engineers who help with usage, complex incidents, and migrations. | The maintainers say they publish source under a “Sources only” model without guarantees and do not guarantee issue responses or pull request support; they point users seeking commercial support to the community forum. |
Plans
iTop
- CommunityFree
- iTop CommunityFree
- AtelierPriced on request
- ForgePriced on request
- iTop AtelierPriced on request
- iTop ForgePriced on request
In their own words
iTop
iTop is an open-source IT service management platform centered on service management and a configuration management database (CMDB). Its service catalog connects to incident, request, problem, and change processes and supports SLA calculation. Through the web portal, users can submit service requests, follow progress, and provide updates in real time. The CMDB supports configurable items, synchronization, impact analysis, audits, and asset management. Teams can change workflows, attributes, menus, and other elements using iTop Designer’s low-code graphical interface. Integration options include a REST API, webhooks, and integrations or collectors for OCS Inventory, VMware, Microsoft Graph, Azure, vSphere, and Ansible. Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. Combodo describes long- and short-term release lifecycles and a documented public vulnerability-handling process. The free Community offer is listed for on-premise use; Atelier and Forge offer SaaS and on-premise availability, with different service levels.
Ralph
Ralph is free, open-source software for asset management, data center infrastructure management, and configuration management databases in data centers and back offices. It records hardware purchases, ownership, and asset lifecycles through flexible workflow flows, and includes data center visualization, service mapping, and discovery imports. Ralph can be self-hosted on premises and exposes a REST-style web API for querying and populating its database. API resources support GET, POST, PUT, PATCH, and DELETE, using an automatically generated personal token in the Authorization header. Cloud synchronization supports OpenStack Ocata, with documentation for providers such as AWS. LDAP or Active Directory authentication can be enabled. Ralph is distributed under the Apache 2.0 license and costs nothing. Production Debian packages target Ubuntu 18.04 Bionic on AMD64; Docker Compose installation is experimental. The maintainers provide source without guarantees for issue responses or pull-request support and direct commercial-support seekers to the community forum.