iTop vs Startly
iTop
combodo.comStartly
startly.comSide by side
| Figure | iTop | Startly |
|---|---|---|
| Price from | Free | $15/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 6 | 1 |
| Spec score · IT Change Management Software | 8.7 (#10) | 7.4 (#27) |
| Headquarters | Échirolles, France | Blue Bell, Pennsylvania, United States |
| Intended users | Combodo describes iTop as intended to make ITSM tools accessible to businesses of all sizes and says it serves startups through global organizations. | The maker presents Startly for corporate and education IT directors, small to mid-sized businesses, and smaller MSPs. |
| Product | iTop is an open-source ITSM platform centered on service management and a CMDB. | Startly is an IT management platform combining ITSM, project management, and performance analytics. |
| Security | Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. | The maker says Startly uses end-to-end encryption, secure APIs, data isolation, and secure login and activity logs. |
| Support | Paid subscriptions include support, and Combodo says its support team consists of France-based engineers who help with usage, complex incidents, and migrations. | The modules page lists 24/7 contact with sales or support and offers support chat. |
Plans
iTop
- CommunityFree
- iTop CommunityFree
- AtelierPriced on request
- ForgePriced on request
- iTop AtelierPriced on request
- iTop ForgePriced on request
In their own words
iTop
iTop is an open-source IT service management platform centered on service management and a configuration management database (CMDB). Its service catalog connects to incident, request, problem, and change processes and supports SLA calculation. Through the web portal, users can submit service requests, follow progress, and provide updates in real time. The CMDB supports configurable items, synchronization, impact analysis, audits, and asset management. Teams can change workflows, attributes, menus, and other elements using iTop Designer’s low-code graphical interface. Integration options include a REST API, webhooks, and integrations or collectors for OCS Inventory, VMware, Microsoft Graph, Azure, vSphere, and Ansible. Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. Combodo describes long- and short-term release lifecycles and a documented public vulnerability-handling process. The free Community offer is listed for on-premise use; Atelier and Forge offer SaaS and on-premise availability, with different service levels.