| Price from | Free | $7.91/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 11 |
| Spec score · IT Change Management Software | 8.7 (#9) | 9.1 (#5) |
| Spec score · IT Service Management - Enterprise Software | 8.9 (#5) | 9.2 (#3) |
| Spec score · IT Problem Management Software | 8.8 (#9) | 9.2 (#2) |
| Spec score · IT Knowledge Base Software | 8.7 (#14) | 9.0 (#8) |
| Spec score · IT Service Catalog Software | 8.8 (#6) | 9.1 (#4) |
| Spec score · IT Help Desk Software | 8.8 (#14) | 9.1 (#8) |
| Spec score · IT Service Management - Midmarket Software | 8.9 (#7) | 9.2 (#4) |
| Spec score · IT Ticketing Systems | 8.9 (#9) | 9.2 (#6) |
| Spec score · IT Incident Management Software | 8.7 (#11) | 9.1 (#5) |
| Spec score · ITSM Software | 8.9 (#8) | 9.2 (#4) |
| Spec score · Self Service Software | 8.7 (#10) | 9.1 (#3) |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| Security controls | The listed security features include role-based permissions, SSO using SAML, OAuth, OpenID or CAS, multifactor authentication, brute-force protection, and data silos. | Enterprise includes advanced encryption, Shadow IT controls, identity providers, SCIM, and enforced SSO. |
| Support | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. |
| What it does | iTop is an open-source, web-based IT service-management and CMDB platform designed around ITIL processes. | Jira is a project management tool for teams that need to plan, organize, and track work. |
