Ivanti Neurons for Enterprise Service Management vs SymphonyAI IT Service Management
Ivanti Neurons for Enterprise Service Management
ivanti.com
SymphonyAI IT Service Management
symphonyai.comSide by side
| Figure | Ivanti Neurons for Enterprise Service Management | SymphonyAI IT Service Management |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Enterprise Service Management Software | 8.6 (#6) | 8.3 (#11) |
| Company size | LinkedIn lists Ivanti as privately held with 1,001–5,000 employees and headquarters in South Jordan, Utah. | LinkedIn lists SymphonyAI as privately held with 1,001–5,000 employees and headquarters in Palo Alto, California. |
| Documentation | Ivanti publishes administrator, self-service, release-note, secure-configuration, installation, system-requirement and web-service documentation. | The public documentation portal provides end-user, analyst, administrator and IT-professional guides, installation guides, release notes and technical articles without customer login. |
| Headquarters | Ivanti states that its headquarters is in the United States. | Palo Alto, California, United States |
| Integrations | Ivanti Neurons iPaaS offers more than 1,000 connectors, including Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory. | Integration Hub advertises 1,000-plus apps, 1,500-plus runbooks and more than 40 integrations/connectors out of the box. |
| Rating on Capterra | 3.9 out of 5 from 15 reviews | 4.4 out of 5 from 27 reviews |
| Rating on G2 | 4.0 out of 5 from 323 reviews | 4.6 out of 5 from 68 reviews |
| Rating on Gartner Peer Insights | 4.1 out of 5 from 328 ratings | 4.5 out of 5 from 1048 ratings |
| Rating on TrustRadius | 6.4 out of 10 from 42 reviews and ratings | 9.4 out of 10 from 44 reviews and ratings |
| What it does | Ivanti Neurons for ITSM manages end-to-end service delivery from request capture through remediation and supports 14 ITIL practices. | SymphonyAI Apex Aspen combines AI-powered IT service management and asset management on one platform. |
Plans
Ivanti Neurons for Enterprise Service Management
- Enterprise Service Management (ESM)Priced on request
- Ivanti Neurons for ITSMPriced on request
- Ivanti Neurons for ITSM (UK G-Cloud listing)Price not published
SymphonyAI IT Service Management
- Basic$89 a month
- SymphonyAI IT Service Management (Apex Aspen)Priced on request
In their own words
Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management extends service-management workflows beyond IT into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, assist with writing, generate knowledge, and create dashboard widgets. Its Self-Service AI Agent handles natural-language requests and troubleshooting, with agents able to plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. The low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The solution supports Android, iOS, web, and API, with mobile access through an app. It is aimed at enterprises extending service management across the organization. Pricing is available by contacting sales.
SymphonyAI IT Service Management
SymphonyAI IT Service Management is a web offering built on Apex Aspen, an AI-powered enterprise IT service management platform. Its Employee Support Agent handles Tier-1 requests from intake through resolution, including password resets, software provisioning, and access requests. The product page says native automation can automate up to 80% of service requests. Employees can contact IT through web, mobile app, email, SMS, virtual agents, Slack, Teams, or WhatsApp. A drag-and-drop no-code interface supports workflows and forms across ITSM modules. The Integration Hub connects REST API-enabled systems through built-in workflows and describes access to 1,000+ apps and 1,500+ runbooks. Real-time dashboards show KPIs, SLA compliance, ticket trends, and analyst performance. One instance can isolate data, workflows, and SLAs for multiple business units, geographies, or customers. Translation works online and offline. Security materials list ISO/IEC 27001, ISO/IEC 277001, SOC 2, CSA STAR, HIPAA, and GDPR. Pricing is on request; demos are available.