Jama Connect Test Management Center vs ManageEngine ServiceDesk Plus
Jama Connect Test Management Center
jamasoftware.com
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | Jama Connect Test Management Center | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | — | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 9 |
| Spec score · IT Release Management Software | 7.6 (#16) | 8.9 (#5) |
| Integrations | The integrations page lists demonstrations for TestRail, Xray, Parasoft, Azure DevOps, Jira, and other tools, and describes a REST API for integrations and test-results import. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
Plans
Jama Connect Test Management Center
- Jama Connect CreatorPriced on request
- Jama Connect ReviewerPriced on request
- Jama Connect StakeholderPriced on request
- Jama Connect Test RunnerPriced on request
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
Jama Connect Test Management Center
Jama Connect Test Management Center helps engineering and QA teams define, organize and execute requirements-based test plans and cases. Teams can run manual tests and record defects linked to failed tests. Requirements, test status and results remain connected for verification and validation traceability. Dashboards monitor test progress and requirements, while reports can map regulations, requirements and tests for compliance evidence. The product can generate structured, traceable test cases from requirements and identify coverage gaps or ambiguities. Jama Connect is offered as cloud or self-hosted deployment, with web and API access. Demonstrated integrations include TestRail, Xray, Parasoft, Azure DevOps and Jira, and a REST API supports integrations and test-result imports. Jama reports SOC 2 Type 2 certification, OWASP practices, security scans, penetration tests and TLS encryption. Test Runner users execute tests and edit plans; creating test cases requires a Creator license. Hosting, reviewer licenses, file storage and a hosted sandbox are included at no charge, while paid pricing is available on request.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.