Jiminny vs QEval
Jiminny
jiminny.com
QEval
qeval.aiSide by side
| Figure | Jiminny | QEval |
|---|---|---|
| Price from | $42/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Speech Analytics Software | 8.2 (#3) | 7.7 (#9) |
| Product | Jiminny is a conversation and revenue intelligence platform that captures emails, phone calls, and video calls, analyzes them, and syncs insights to a CRM. | QEval is a contact-center performance management platform that scores conversations and provides agent assist, compliance, coaching, and analytics. |
| Security | Jiminny says it is SOC 2 Type II certified, complies with GDPR, CCPA, and HIPAA, and encrypts data in transit and at rest while hosting on AWS. | The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available. |
| Support | Jiminny says it offers Customer Success, live chat, email support, a Knowledge Base, onboarding sessions, and training resources. | The contact page says customer support replies within four business hours and general or partnership inquiries within two business days. |
Plans
Jiminny
- Insights Seat$42 a month
- Recording Seat$83 a month
- Listener SeatPrice not published
In their own words
Jiminny
Jiminny captures emails, phone calls, and video calls, analyzes the conversations, and syncs insights to a CRM. It can automatically record, transcribe, and summarize conversations, as well as suggest action items. Sales teams get coaching and deal insights, automated call scoring, and real-time alerts intended to surface risks and opportunities. The company says its call recording and transcription supports more than 60 languages. It lists native Salesforce and HubSpot apps, plus direct integrations for Zoho, Pipedrive, Close, Bullhorn, and Copper. Jiminny runs on Android, iOS, macOS, Windows, and web, and lists an API and extension. A free plan and a 14-day trial are available; the trial provides full features without requiring a credit card. Insights Seat is listed at $42 a month, with a minimum 12-month contract and one-time setup fee. Billing may be monthly or annually at a discount. Jiminny lists live chat, email, Customer Success, onboarding, and training support.
QEval
QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.