Jira vs Kapture Self-Serve
Jira
atlassian.comKapture Self-Serve
kapture.cxSide by side
| Figure | Jira | Kapture Self-Serve |
|---|---|---|
| Price from | $7.91/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 11 | 1 |
| Spec score · Customer Self-Service Software | 9.1 (#2) | 7.1 (#36) |
| Compliance | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in Jira's compliance program. | Kapture lists SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 27001, and ISO 42001 among its compliance frameworks and standards. |
| Founded | 2002 | 2014 |
| Headquarters | Sydney, Australia and San Francisco, California | Bengaluru, Karnataka, India |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | The product page says pre-built connectors and open APIs sync customer, order, and inventory data in real time; the integrations page lists Zendesk, Freshdesk, Zoho, HubSpot, Jira, and Salesforce. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | Kapture’s trust page says data is encrypted in transit with TLS 1.2 and at rest with AES-256, with role-based access controls and PII masking. |
| What it does | Jira is a project management tool for teams that need to plan, organize, and track work. | Kapture Self-Serve is an omnichannel platform where AI agents resolve customer queries and execute routine tasks across email, voice, chat, and social channels. |
Plans
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
In their own words
Kapture Self-Serve
Kapture Self-Serve has no write-up on Specifiction yet; its figures are above.