Kapture Self-Serve

Spec sheet

What it does

Kapture Self-Serve is an omnichannel platform where AI agents resolve customer queries and execute routine tasks across email, voice, chat, and social channels.Read 11 Oct 2026 · kapture.cx

Integrations

The product page says pre-built connectors and open APIs sync customer, order, and inventory data in real time; the integrations page lists Zendesk, Freshdesk, Zoho, HubSpot, Jira, and Salesforce.Read 11 Oct 2026 · kapture.cx

Security

Kapture’s trust page says data is encrypted in transit with TLS 1.2 and at rest with AES-256, with role-based access controls and PII masking.Read 11 Oct 2026 · kapture.cx

Compliance

Kapture lists SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 27001, and ISO 42001 among its compliance frameworks and standards.Read 11 Oct 2026 · kapture.cx

Headquarters

Bengaluru, Karnataka, IndiaRead 28 Sep 2026 · kapture.cx

Founded

2014Read 28 Sep 2026 · kapture.cx

AI data use

Kapture says customer data is never used to train or improve its AI models.Read 11 Oct 2026 · kapture.cx

Automated tasks

AI agents can handle requests such as order tracking, refunds, cancellations, account updates, and delivery scheduling.Read 11 Oct 2026 · kapture.cx

Intended customers

Kapture describes the platform as enterprise-ready and presents solutions for BFSI, retail, travel, digital-native businesses, and energy and utilities.Read 11 Oct 2026 · kapture.cx

Personalization

The platform uses real-time data and vertical AI to provide context-aware responses tailored to each customer.Read 11 Oct 2026 · kapture.cx

Self-service features

Features include ticket deflection, intent detection, sentiment analysis, multilingual support, conversation history, a help center, and reports and analytics.Read 11 Oct 2026 · kapture.cx

Support and launch

The product FAQ says most businesses go live in a few weeks with low-code configuration, industry templates, and guided onboarding from the deployment team.Read 11 Oct 2026 · kapture.cx

Supported channels

The page names email, phone, WhatsApp, Facebook, Instagram, and other social platforms as supported channels.Read 11 Oct 2026 · kapture.cx

Voice and non-voice support

The product offers AI agents for voice support and for chats, emails, and social messages.Read 11 Oct 2026 · kapture.cx

Workflow customization

Customers can customize AI agent flows to match business workflows and standard operating procedures.Read 11 Oct 2026 · kapture.cx

Plans and prices

Every Kapture Self-Serve plan and price →

Where Specifiction places it

• Customer Self-Service Software#36 of 467.1