Jira vs ManageEngine ServiceDesk Plus
Jira
atlassian.com
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | Jira | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | $7.91/mo | $10/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 9 |
| Spec score · IT Problem Management Software | 9.2 (#1) | 9.0 (#4) |
| Spec score · Enterprise Service Management Software | 9.1 (#1) | 8.9 (#2) |
| Spec score · Self Service Software | 9.1 (#1) | 8.8 (#5) |
| Spec score · IT SLA Management Software | 9.2 (#2) | 8.9 (#8) |
| Spec score · Customer Self-Service Software | 9.1 (#2) | 8.8 (#5) |
| Spec score · AI IT Service Desk Software | 9.1 (#1) | 8.8 (#4) |
| Spec score · IT Service Catalog Software | 9.1 (#1) | 8.9 (#2) |
| Spec score · IT Service Management - Enterprise Software | 9.2 (#1) | 9.0 (#2) |
| Spec score · IT Service Management - Midmarket Software | 9.2 (#1) | 9.0 (#2) |
| Spec score · IT Change Management Software | 9.1 (#2) | 8.9 (#4) |
| Spec score · ITSM Software | 9.2 (#1) | 9.0 (#3) |
| Spec score · IT Release Management Software | 9.1 (#2) | 8.9 (#4) |
| Spec score · Configuration Management Database | 9.0 (#2) | 8.8 (#3) |
| Spec score · IT Knowledge Base Software | 9.0 (#4) | 8.8 (#7) |
| Spec score · Ticketing Software | 9.1 (#2) | 8.8 (#5) |
| Spec score · CMDB Software | 9.0 (#3) | 8.8 (#5) |
| Spec score · IT Ticketing Systems | 9.2 (#2) | 9.0 (#4) |
| Spec score · IT Help Desk Software | 9.1 (#4) | 8.9 (#8) |
| Spec score · IT Incident Management Software | 9.1 (#3) | 8.9 (#5) |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
| Security controls | Enterprise includes advanced encryption, Shadow IT controls, identity providers, SCIM, and enforced SSO. | Security documentation states SAML 2.0 SSO, HTTPS and SSL transport, token-authenticated mobile connections, input filtering against SQL injection and XSS, role-based access, audit trails, brute-force/DoS detection and encrypted failover replication. |
| What it does | Jira is a project management tool for teams that need to plan, organize, and track work. | ServiceDesk Plus combines IT service management, IT asset management, CMDB and enterprise service management for departments such as HR, facilities and finance, with cloud and on-premises deployment. |
Plans
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.