Jira vs Nova-Suite
Jira
atlassian.comNova-Suite
nova-suite.ioSide by side
| Figure | Jira | Nova-Suite |
|---|---|---|
| Price from | $7.91/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 2 |
| Spec score · AI IT Service Desk Software | 9.1 (#1) | 7.6 (#17) |
| Spec score · IT SLA Management Software | 9.2 (#3) | 7.7 (#29) |
| Spec score · IT Change Management Software | 9.1 (#5) | 7.6 (#22) |
| Headquarters | Sydney, Australia and San Francisco, California | Bülach, Switzerland |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | The platform provides REST API access with Swagger documentation and supports scheduled data-source imports. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The site says PostgreSQL Row-Level Security enforces tenant boundaries and that role controls and audit logs track actions. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | Bug reports and feature requests go through GitHub issues; licensing or deployment guidance is available through the site contact form. |
| Who it is for | Atlassian positions Jira for software, product, marketing, operations, and other teams, with plans for organizations from 1 to 35,000 users. | The site presents Nova-Suite for small IT teams and larger rollouts, with a self-hosted option and commercial licensing for private modifications. |
Plans
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
In their own words
Nova-Suite
Nova-Suite is an open-source IT Service Management platform for incident management, configuration management, and service-level agreement enforcement. Its service catalogue lets end users submit requests, follow status, and browse knowledge articles. A contextual assistant can recommend articles, create incidents, and autofill forms for end users and fulfillers. Teams can classify, prioritize, and route incidents, set escalation policies, and receive real-time SLA breach predictions. The CMDB supports customizable CI classes, attributes, relationships, and impact visibility. Change management includes CAB approvals and planning windows. Reporting provides dashboards and team workload views, with CSV export and BI access through the API. REST API access includes Swagger documentation, and scheduled data-source imports are supported. Nova-Suite runs on user infrastructure with Docker or Kubernetes, or as managed cloud. Local authentication and OIDC single sign-on, including Google and Microsoft Entra ID, are available. PostgreSQL Row-Level Security, role controls, and audit logs are listed for tenant and action controls. The free Standard plan is self-hosted; Commercial licensing has custom pricing.