Jira vs Serviceaide Intelligent Service Management
Jira
atlassian.comServiceaide Intelligent Service Management
serviceaide.comSide by side
| Figure | Jira | Serviceaide Intelligent Service Management |
|---|---|---|
| Price from | $7.91/mo | $1,800/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 3 |
| Spec score · AI IT Service Desk Software | 9.1 (#1) | 7.2 (#20) |
| Spec score · IT SLA Management Software | 9.2 (#3) | 7.3 (#35) |
| Headquarters | Sydney, Australia and San Francisco, California | Santa Clara, California, United States |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The ISM datasheet says its security measures follow Cloud Security Alliance best practices. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | Serviceaide's product page displays a customer testimonial praising timely responses from its support team. |
Plans
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
Serviceaide Intelligent Service Management
- ITSM - ESMPriced on request
- Knowledge Management$1,800 a month
- Change Management$2,800 a month
In their own words
Serviceaide Intelligent Service Management
Serviceaide Intelligent Service Management has no write-up on Specifiction yet; its figures are above.