Alloy Navigator From $19/mo 9.3 Visit Serviceaide Intelligent Service Management
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Spec sheet
- Purpose
- ISM is an enterprise-class, multi-function service management suite for IT and business service desks.Read 4 Oct 2026 · serviceaide.com
- Security
- The ISM datasheet says its security measures follow Cloud Security Alliance best practices.Read 4 Oct 2026 · serviceaide.com
- Support
- Serviceaide's product page displays a customer testimonial praising timely responses from its support team.Read 4 Oct 2026 · serviceaide.com
- Headquarters
- Santa Clara, California, United StatesRead 28 Sep 2026 · serviceaide.com
- AI ticket handling
- ISM can prioritize service requests, assign tickets, recommend solutions, and auto-populate critical ticket fields using machine learning.Read 4 Oct 2026 · serviceaide.com
- Availability
- Serviceaide states that ISM exceeds 99.9% availability.Read 4 Oct 2026 · serviceaide.com
- Configuration
- The datasheet describes an intuitive interface, no-code implementation, an action-based GUI, and a workflow engine.Read 4 Oct 2026 · serviceaide.com
- Departments
- The current AISM product page describes service management for HR, IT, operations, compliance, customers, and other verticals.Read 4 Oct 2026 · serviceaide.com
- Hosting and deployment
- ISM is available as SaaS and can also be deployed on premises; the datasheet says it is hosted in multiple data centers worldwide.Read 4 Oct 2026 · serviceaide.com
- ITIL processes
- The ISM datasheet says the product includes nine ITIL processes out of the box, verified by Pink Elephant in 2019.Read 4 Oct 2026 · serviceaide.com
- Multi-tenancy
- ISM supports multi-tenancy and the datasheet identifies MSP, BPO, and ITO providers as beneficiaries.Read 4 Oct 2026 · serviceaide.com
- Updates
- The SaaS service receives monthly maintenance updates and quarterly feature releases, with customers updated automatically.Read 4 Oct 2026 · serviceaide.com
- Virtual agent
- ISM integrates with Luma Virtual Agent, which uses natural-language conversations to automate repetitive tasks and support self-help.Read 4 Oct 2026 · serviceaide.com
Plans and prices
ITSM - ESM Priced on request Contact For Pricing Minimum of 500 end-user seats · licensing only Read 4 Oct 2026 · serviceaide.com
Knowledge Management $1,800 a month $1,800/Month Example of 2k users · Minimum of 1000 end-user seats · licensing only Read 4 Oct 2026 · serviceaide.com
Change Management $2,800 a month $2,800/Month Example of 30 Named (Cloud) · Minimum of 10 Analyst seats · licensing only Read 4 Oct 2026 · serviceaide.com
Every Serviceaide Intelligent Service Management plan and price →
Where Specifiction places it
- IT SLA Management Software#35 of 507.3
- AI IT Service Desk Software#20 of 237.2
