Jira vs ServiceCore
Jira
atlassian.comServiceCore
servicecore.appSide by side
| Figure | Jira | ServiceCore |
|---|---|---|
| Price from | $7.91/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 3 |
| Spec score · IT Problem Management Software | 9.2 (#2) | 7.3 (#30) |
| Spec score · Enterprise Service Management Software | 9.1 (#2) | 7.3 (#19) |
| Spec score · IT Service Management - Enterprise Software | 9.2 (#3) | 7.4 (#15) |
| Headquarters | Sydney, Australia and San Francisco, California | Istanbul, Turkey |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping. |
| Mobile | The Jira mobile app is available on iOS and Android for updates, comments, boards, backlogs, approvals, forms, and project status. | The mobile service management app supports offline work, tickets and work orders, QR and barcode scanning, signatures, photos, GPS, and push notifications. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The Integration Platform says API keys, OAuth 2.0, basic auth, and mTLS credentials are stored in an encrypted secret vault and integration runs are traceable. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | Support is available by email-to-ticket, self-service portal, phone, remote desktop, knowledge base and documentation, and in-product form. |
Plans
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
ServiceCore
- Pro FullPrice not published
- Pro LitePrice not published
- StandardPrice not published
In their own words
ServiceCore
ServiceCore has no write-up on Specifiction yet; its figures are above.