Jira vs ZentraITSM
Jira
atlassian.com
ZentraITSM
zentraitsm.comSide by side
| Figure | Jira | ZentraITSM |
|---|---|---|
| Price from | $7.91/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 4 |
| Spec score · IT Problem Management Software | 9.2 (#2) | 7.5 (#24) |
| Spec score · IT SLA Management Software | 9.2 (#3) | 7.5 (#31) |
| Spec score · Enterprise Service Management Software | 9.1 (#2) | 7.4 (#18) |
| Spec score · IT Change Management Software | 9.1 (#5) | 7.5 (#24) |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | The site lists native integrations with Okta, Entra ID, Slack, Teams, PagerDuty, Datadog, and GitHub, plus REST API, webhooks, and an event stream. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | Listed security controls include encryption in transit and at rest with key rotation, granular field- and record-scoped access, immutable audit-log export, and ISO 27001 and SOC 2 aligned controls. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | The pricing page lists priority support with a one-business-day response for Cloud and Standard, and 24×7 enterprise support with a named engineer for Advanced. |
Plans
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
ZentraITSM
- Zentra Cloud$19 a month
- Basic$79 a month
- Standard$249 a month
- Advanced$799 a month
In their own words
ZentraITSM
ZentraITSM has no write-up on Specifiction yet; its figures are above.