Jitbit Helpdesk vs Odoo Helpdesk
Jitbit Helpdesk
jitbit.comOdoo Helpdesk
odoo.comSide by side
| Figure | Jitbit Helpdesk | Odoo Helpdesk |
|---|---|---|
| Price from | $24/mo | $2.08/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 15 | 6 |
| Spec score · Help desk software | 9.1 (#9) | 9.2 (#2) |
| Deployment | The product is offered as cloud-hosted SaaS or as a self-hosted/on-premises installation. | The Custom plan supports Odoo Online, Odoo.sh, and on-premise hosting; Odoo says Odoo.sh hosting costs are not included. |
| Free plan | No | Yes |
| Purpose | Jitbit Helpdesk turns support requests from email, web portal, live chat, and APIs into trackable tickets for internal IT support and external customer service. | Odoo Helpdesk organizes, prioritizes, and resolves customer support tickets. |
| SLA management | Yes | Yes |
Plans
Jitbit Helpdesk
- Small$2,199 a month
- Company$3,799 a month
- Company$3,799, paid once
- Enterprise$6,499 a month
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
Odoo Helpdesk
- One App FreeFree
- Standard$31.10 a month
- StandardPriced on request
- Custom$61 a month
- Standard$24.90 a year
- Custom$49 a year
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
Odoo Helpdesk
Odoo Helpdesk organizes, prioritizes, and resolves customer support tickets arriving through email, customizable website forms, and live chat. Teams can use custom stages, automatic assignment, SLA rules, and customer updates. Responses include dynamic email templates, canned live-chat replies, and one-click escalation to a manager. Its Help Center can offer eLearning, community forums, and Knowledge articles, while reporting covers ticket analysis, SLA status, and customer ratings.
The One App Free plan costs nothing for one app and unlimited users on Odoo Online. Installing another app can start a 15-day trial; afterward, the database becomes inaccessible without a paid subscription. Standard costs $31.10 a month, billed monthly, for all apps on Odoo Online per user. Custom costs $61 a month, billed monthly, per user, and includes all apps, external API, and Odoo Online, Odoo.sh, or on-premise deployment; Odoo.sh hosting costs are excluded. Plans include hosting, maintenance, upgrades, and unlimited weekday email support in four listed languages. Odoo states a 99.9% monthly cloud uptime target, excluding planned maintenance.