Jitbit Helpdesk vs Spiceworks Cloud Help Desk
Jitbit Helpdesk
jitbit.comSpiceworks Cloud Help Desk
spiceworks.comSide by side
| Figure | Jitbit Helpdesk | Spiceworks Cloud Help Desk |
|---|---|---|
| Price from | $24/mo | $5/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 12 | 5 |
| Spec score · IT Help Desk Software | 8.9 (#12) | 8.7 (#17) |
| Spec score · IT Ticketing Systems | 9.1 (#7) | 8.7 (#10) |
| Company legal name | Crunchbase lists the legal name as Jitbit LP and identifies Alexander Yumashev and Max Al Farakh as founders. | Crunchbase identifies the operating legal name as Spiceworks, Inc. |
| Deployment | The product is offered as cloud-hosted SaaS or as a self-hosted/on-premises installation. | Cloud Help Desk is vendor-hosted SaaS; the product is not self-hosted and is not open source. |
| Integrations | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Knowledge base | The product includes a searchable knowledge base and self-service portal where users can track their tickets. | The service includes a knowledge base for articles, FAQs and tutorials, with articles linkable to tickets. |
| Rating on Apple App Store | 4.6 out of 5 from 71 ratings | 1.8 out of 5 from 62 ratings |
| Rating on G2 | 4.3 out of 5 from 53 reviews | 4.3 out of 5 from 311 reviews |
| Rating on GetApp | 4.6 out of 5 from 33 reviews | 4.4 out of 5 from 586 reviews |
| Rating on Google Play | 3.0 out of 5 from 102 reviews | 2.3 out of 5 from 127 reviews |
| Reporting | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. | Dashboards, time tracking, activity tracking and reporting tools are available for service performance analysis. |
| Ticketing | It monitors support mailboxes and converts incoming emails into tickets, with categories, tags, ticket merging, scheduled tickets, and multi-agent assignment. | The plan summary lists ticketing, incident tracking, alerts, reporting, an end-user portal, custom attributes, and multi-factor authentication among shared plan features. |
| What it does | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. | Cloud Help Desk is a hosted IT ticketing service for logging, assigning, prioritizing and resolving internal support requests. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
Spiceworks Cloud Help Desk
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk has no write-up on Specifiction yet; its figures are above.