Jobber vs Salesforce Field Service
Jobber
getjobber.comSalesforce Field Service
salesforce.comSide by side
| Figure | Jobber | Salesforce Field Service |
|---|---|---|
| Price from | $29/mo | $80/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 10 |
| Spec score · Field Service Management Software | 8.8 (#11) | 9.1 (#3) |
| Customer portal | Yes | Yes |
| Customer tools | The platform includes a client manager, client hub, online booking, automated client notifications, and two-way text messaging. | Appointment Assistant lets customers schedule appointments and receive real-time updates, while Visual Remote Assistant connects customers with experts through real-time video. |
| Free plan | No | No |
| Headquarters | Edmonton, Alberta, Canada | San Francisco, California, United States |
| Integrations | Jobber lists QuickBooks Online, Xero, Home Depot, Zapier, and Gusto integrations, and says Zapier connects Jobber with 7,000+ apps. | The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | both | both |
| Offline mode | No | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Yes | Yes |
| Support | Jobber lists unlimited live chat, phone, and email support; its Plus plan includes dedicated onboarding and Premium Support. | The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues. |
Plans
Salesforce Field Service
- Dispatcher$175 a month
- Technician$175 a month
- Contractor Plus$80 a month
- Field Service Plus$230 a month
- Agentforce 1 Field Service$650 a month
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
In their own words
Jobber
Jobber is an operations platform for home and commercial service businesses, supporting work from quotes and scheduling through invoices and payments. Scheduling and field tools include real-time calendars, routing, job details, notes, photos, attachments, and checklists. Customer features include a client manager and hub, online booking, automated notifications, and two-way text messaging. Businesses can create customizable quotes, accept online card payments, and take ACH payments in the US; automatic recurring payments are available in the US and Canada. Jobber runs in a web browser and offers iOS and Android apps. Listed integrations include QuickBooks Online, Xero, Home Depot, Zapier, and Gusto; Zapier connects Jobber with 7,000+ apps. The 14-day trial includes Grow plan features and does not require a credit card. Plans are priced per month when billed annually: Core is 29.00 USD, Connect is 99.00 USD, Grow is 149.00 USD, and Plus is 399.00 USD. Core, Connect, and Grow list one user each; Plus lists five. Jobber is headquartered in Edmonton, Alberta, Canada, and was founded in 2011.
Salesforce Field Service
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce scheduling and route optimization; a dispatch console organizes employees, contractors, and robotic resources by skill or availability across territories. Work orders can be created, assigned, executed, and debriefed. Asset Service Management supports real-time tracking and preventive maintenance plans. The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection. Customer tools include appointment scheduling and real-time updates, plus video connections with experts. Agentforce can assist with scheduling, technician briefs, troubleshooting, post-work summaries, and dispatcher exceptions. Dispatcher and Technician plans each cost $175 a month, billed annually. There is no free plan, though a free trial is listed. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling.