Jobber vs ServiceMax
Jobber
getjobber.com
ServiceMax
ptc.comSide by side
| Figure | Jobber | ServiceMax |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Field Service Management Software | 8.8 (#11) | 8.4 (#25) |
| Customer portal | Yes | Yes |
| Headquarters | Edmonton, Alberta, Canada | Boston, Massachusetts, USA |
| Integrations | Jobber lists QuickBooks Online, Xero, Home Depot, Zapier, and Gusto integrations, and says Zapier connects Jobber with 7,000+ apps. | PTC says ServiceMax can integrate with SAP, ERP and CRM systems including Salesforce, and IoT data sources, using APIs and integration frameworks. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | both | both |
| Offline mode | No | Yes |
| Purpose | Jobber is an all-in-one software platform for home and commercial service businesses, supporting operations from quotes and scheduling to invoices and payments. | ServiceMax is a cloud-based, asset-centric field service management platform that helps service teams improve technician productivity, streamline workflows, and maximize equipment uptime. |
| Recurring jobs | Yes | Yes |
| Route optimization | Yes | Scheduling considers location, skills, availability, route optimization, and job requirements. |
| Security | Jobber says data is encrypted in transit with TLS, stored by AWS, and its security is externally tested at least annually. | The ServiceMax Trust Center describes secure-by-design practices, encrypted data transmission using TLS, identity and access controls, penetration testing, and business continuity and disaster recovery planning. |
| Support | Jobber lists unlimited live chat, phone, and email support; its Plus plan includes dedicated onboarding and Premium Support. | Existing customers can log in to the support portal to open and monitor technical support issues. |
Plans
In their own words
Jobber
Jobber is an operations platform for home and commercial service businesses, supporting work from quotes and scheduling through invoices and payments. Scheduling and field tools include real-time calendars, routing, job details, notes, photos, attachments, and checklists. Customer features include a client manager and hub, online booking, automated notifications, and two-way text messaging. Businesses can create customizable quotes, accept online card payments, and take ACH payments in the US; automatic recurring payments are available in the US and Canada. Jobber runs in a web browser and offers iOS and Android apps. Listed integrations include QuickBooks Online, Xero, Home Depot, Zapier, and Gusto; Zapier connects Jobber with 7,000+ apps. The 14-day trial includes Grow plan features and does not require a credit card. Plans are priced per month when billed annually: Core is 29.00 USD, Connect is 99.00 USD, Grow is 149.00 USD, and Plus is 399.00 USD. Core, Connect, and Grow list one user each; Plus lists five. Jobber is headquartered in Edmonton, Alberta, Canada, and was founded in 2011.
ServiceMax
ServiceMax is a cloud-based field service platform for managing work from scheduling and dispatch through task execution, completion reporting and invoicing. Scheduling assigns technicians based on location, skills, availability, route optimization and job requirements. Its mobile app gives technicians work orders, customer information, procedures, checklists and forms, online or offline. The platform tracks asset health, maintenance history and service interventions. Customers can follow service progress, schedule appointments and view asset data through a portal. Remote service includes IoT data, video conferencing, augmented reality tools and chat. Analytics cover technician productivity, resolution times, cost to serve and service profitability. ServiceMax is built as a Salesforce application and can integrate with SAP, ERP and CRM systems, as well as IoT data sources, through APIs and integration frameworks. It is cloud-only and available on web and mobile. The pricing page does not provide a price; pricing is available by contacting PTC. No free plan is stated. PTC describes it as intended for asset-intensive industries and large organizations with 50 or more technicians, complex equipment and service contracts, or needs for advanced scheduling, analytics and lifecycle management.