JourneyIQ vs Pisano
JourneyIQ
journeyiq.aiPisano
pisano.comSide by side
| Figure | JourneyIQ | Pisano |
|---|---|---|
| Price from | $49/mo | $0.01/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Customer Journey Mapping Software | 7.9 (#7) | 8.3 (#4) |
| Integrations | The Enterprise plan includes custom integrations. | Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. |
| Product | JourneyIQ describes itself as an operating system for customer journey and service blueprint management. | Pisano is an experience management platform for Voice of Customer and Voice of Employee programs. |
| Support | The Growth plan includes priority support and the Enterprise plan includes a dedicated customer success manager and an SLA guarantee. | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. |
Plans
Pisano
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
In their own words
JourneyIQ
JourneyIQ is a web-based system for managing customer journeys and service blueprints. Its swimlane canvas lays out user actions, frontstage and backstage work, and supporting systems across journey touchpoints. Teams can use the platform to locate customer-experience friction, assess the business impact of failures, and plan improvements. Its AI Scan identifies friction, churn risks, and potential revenue leaks, assigning severity scores and analyzing root causes. The AI Copilot answers questions about journey health, CX gaps, and operational efficiency with contextual recommendations. Actor management covers human, system, AI, and vendor stakeholders and their interactions. A dashboard tracks CX score, efficiency, and AI readiness through live metrics. Templates for SaaS, healthcare, e-commerce, and fintech include common journey stages and friction categories. Starter costs nothing and includes one journey, five stages, and three AI scans per month. Growth costs $49 a month and adds unlimited journeys and stages, Copilot, Red Zone tracking, actor management, and priority support.