Jump Desktop vs SimpleHelp
Jump Desktop
jumpdesktop.com
SimpleHelp
simple-help.comSide by side
| Figure | Jump Desktop | SimpleHelp |
|---|---|---|
| Price from | $7.49/mo | $11.67/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 14 |
| Spec score · Remote desktop software | 9.1 (#8) | 8.7 (#28) |
| Spec score · Unattended Remote Access Software | 8.8 (#4) | 8.2 (#12) |
| Deployment | The site lists mass deployment options, including MDM support. | Customers can install a self-hosted SimpleHelp server on-premises, on their own infrastructure or in the cloud. |
| Free plan | Yes | No |
| Intended users | The maker describes Teams Pro for small teams or businesses and Teams Enterprise for organizations needing advanced remote access, support, and management tools. | The maker presents SimpleHelp for businesses and IT teams supporting users and managing networks, from a handful of devices to thousands of endpoints. |
| Product | Jump Desktop is a remote desktop platform for connecting to computers from anywhere. | SimpleHelp combines remote support, unattended access, monitoring, automation and security in one platform. |
| Security | The maker states that its Information Security Program follows SOC 2 Framework criteria and that it undergoes independent third-party assessments. | The maker says session data is end-to-end encrypted and transmitted through networks customers control, with data encrypted in transit and at rest. |
| Support | The site provides support through its support center and contact support page. | Standard and Business licences include one year of updates and email support, and continued support can be renewed after that year. |
| Supported platforms | web,Windows,macOS,iOS,Android,Linux | desktop |
Plans
Jump Desktop
- FreeFree
- Teams Pro$7.49 a month
- Teams Enterprise$14.99 a month
- IndividualsFree
- Teams Pro$7.49 a month
- Teams Enterprise$14.99 a month
SimpleHelp
- Standard — 5-session bundle$1,350 a month
- Standard — 5-session bundle$1,350, paid once
- Standard — single session$300, paid once
- Standard — single session$300 a month
- Business — 5-session bundle$1,800, paid once
- Business — 5-session bundle$1,800 a month
- Business — single session$450 a month
- Business — single session$450, paid once
- Enterprise — annual subscription$400 a year
- Standard — annual support and upgrades$140 a year
In their own words
Jump Desktop
Jump Desktop is a remote desktop platform for connecting to computers, with access through web, Windows, macOS, iOS, Android, and Linux. It supports file transfer and mobile apps, and remote sessions use the proprietary Fluid 2.0 protocol. The product advertises 4:4:4 10-bit color. Individuals have a free option with unlimited connections; browser use is free on any platform, while apps may require a one-time purchase. Teams Pro costs $7.49 a month and includes five access groups and five years of cloud access logs. Teams Enterprise costs $14.99 a month and includes unlimited access groups, up to 60 Mbps video bandwidth, up to 512 Kbps 8-channel audio, and up to four virtual displays. A 14-day trial is available without a credit card. Team tools include user, machine, and settings administration, mass deployment options including MDM, and a Cloud API. Teams Enterprise includes SSO and SCIM integrations. More than one virtual display and USB device redirection other than game controllers require Teams Enterprise.
SimpleHelp
SimpleHelp combines remote support, unattended access, monitoring, automation and security for businesses and IT teams managing users and networks. Technicians can begin on-demand support sessions without installing software first on a user’s device, and WebTech lets them manage a queue and start sessions in a browser. Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. Device monitoring provides real-time status, custom alerts and actions across managed devices. Customers can deploy a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS; the Web API exposes session and server data for integration. SimpleHelp lists end-to-end encryption and controls including IP restrictions, technician authorization, multi-factor authentication, granular permissions and audits. Licensing is based on concurrently active sessions rather than technician accounts or devices. There is no free plan; the pricing note lists a 30-day trial and a starting price from $270. Standard and Business licences include one year of updates and email support.