JustCall Speech Analytics vs MiaRec

JustCall Speech Analytics provides call analysis with tools for live call analysis, sentiment analysis, compliance monitoring and automatic topic detection. It also includes agent coaching tools. The service is available on Android, iOS and the web. JustCall lists a 14-day trial, but no free plan. Team costs $29 a month billed annually, with a minimum of two licenses. Pro is $49 a month billed annually, and Pro Plus is $89 a month billed annually; both also require at least two licenses. Business has no listed price and requires a minimum of 10 licenses. SalesPro has no listed price and requires at least two licenses. The listed starting rate is $29/user/mo on annual billing. JustCall is headquartered in San Francisco, California, United States. Teams comparing options should account for annual billing and the license minimums alongside the analysis and coaching tools.

MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.