JVoiceXML vs Knowlarity Cloud Contact Center

JVoiceXML is a free, open-source VoiceXML interpreter for Java, described by its project as implementing VoiceXML 2.1. It supports dialogs that combine synthesized speech or digitized audio with spoken or DTMF input. Dialog functions also include recording, telephony, and mixed-initiative conversations. The architecture allows custom extensions, and demo implementation platforms support Java APIs such as JSAPI and JTAPI. The repository includes modules for Mary, MRCPv2, JSAPI 2.0, JTAPI, and text implementations. The project names platform independence as a major goal. Its repository identifies the license as LGPL-2.1 and provides release downloads. The latest listed version is 0.7.8, which added an SRGS grammar processor with SISR support, Microsoft LUIS as a grammar processor, bug fixes, and a move to Gradle. JVoiceXML is listed for API, Linux, and self-hosted use.

Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.