K2 KeyServer vs SysAid

K2 KeyServer is part of the Sassafras KeyServer Platform, which combines hardware and software inventories, purchase histories, usage tracking and software license management. Its client discovers hardware attributes and installed software on Windows, Mac and Linux computers, including virtual machines and thin clients. Hardware tracking covers computers, mobile devices, printers and networking devices from order through disposal. The platform records operating-system logins, software launches and defined cloud product usage, and reports can be compared with purchased entitlements. It can run entirely on-premises; Sassafras also describes its own cloud hosting environment. A single server process supports up to 70,000 Windows, Macintosh and VDI computers. Data exchange options include spreadsheet imports, REST API, ODBC, JDBC and JSON exports, with official integrations for TeamDynamix, ServiceNow and Modo. The REST API is intended for basic queries, not bulk or heavy-use retrieval. Subscription support includes setup assistance, technical support and an annual configuration review. Sassafras says it completed a SOC 2 Type I audit. Pricing is on request. Plans are billed per year: KeySight manages active licenses, AllSight provides full IT asset management, and LabSight covers inventory, usage and availability. An evaluation license is available through the installer.

SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.