KalliopeCTI vs Telair Click to Call CTI
KalliopeCTI
kalliope.comTelair Click to Call CTI
telair.netSide by side
| Figure | KalliopeCTI | Telair Click to Call CTI |
|---|---|---|
| Price from | Free | $13/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 2 |
| Spec score · Computer Telephony Integration Software | 8.0 (#10) | 8.2 (#6) |
| Headquarters | Pisa, Italy | Toronto, Ontario, Canada |
| Purpose | KalliopeCTI connects telephone and IT systems to help optimize business processes. | Click to Call CTI turns phone numbers on web pages into clickable links that start calls. |
| Security | KalliopeCTI Mobile communicates with KalliopePBX over an encrypted connection for telephony, notifications, and chat. | TELAIR describes Connect as supporting secure one-to-one and group chat. |
| Support | Kalliope lists downloads, a Wiki, and technical support among its support resources. | The Hosted PBX page says plans include a dedicated support team, while the support page lists email support, knowledge base access, and a dedicated Support Pod with all support plans. |
Plans
KalliopeCTI
- KCTI 4 FreeFree
- KCTI 4 PhonePriced on request
- KCTI 4 ProPriced on request
Telair Click to Call CTI
- Standard Plans$13 a month
- Plus Plans$27 a month
In their own words
KalliopeCTI
KalliopeCTI connects telephone and IT systems for business processes. Its desktop client supports click-to-call, call-triggered actions, address book and call detail record access, phone remote control, softphone mode, and instant messaging. Outlook contact synchronization is available in Pro and Phone modes. Android and iOS apps place calls through company lines, so recipients see the office number, and provide real-time extension call notifications. The Windows attendant console classifies incoming calls, lets users select calls, and supports keyboard shortcuts and drag-and-drop forwarding. It also offers CTI mode for Snom and Yealink phones. KalliopeCTI is listed for Kalliope PBX, Kalliope4SP, and KalliopeCloud. The KCTI 4 Free mode is listed at free for Windows, macOS, and Ubuntu. Pro and Phone modes require a license activated on KalliopePBX V4 for each workstation; Phone includes Pro mode. Kalliope provides downloads, a Wiki, and technical support resources.
Telair Click to Call CTI
TELAIR Click to Call CTI turns phone numbers on web pages into links that initiate calls. After the user answers the call on a registered SIP device or through TELAIR Connect, the extension dials the selected number. During calls, it can match callers or contacts and display information in a web CRM; users can also add notes for incoming and outgoing calls directly in the CRM. Listed compatible CRMs include Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, and Vtiger. TELAIR provides extension download links for Chrome-based browsers and Microsoft Edge. Setup requires an address from TELAIR support and the user's Connect username and password. The installation guide associates the extension with Triton Series systems and Plus Tier subscriptions. Connect is available through a browser and desktop apps for Windows, Mac, and Linux, as well as iOS and Android apps. Hosted PBX Standard is $13 a month billed annually; Plus is $27 a month billed annually.