Kapture CRM vs LeadSquared
Kapture CRM
kapture.cxLeadSquared
leadsquared.comSide by side
| Figure | Kapture CRM | LeadSquared |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 2 | 8 |
| Spec score · Customer Service CRM Software | 7.4 (#16) | 8.5 (#4) |
| Spec score · CRM Software | 6.8 (#237) | 8.8 (#34) |
| AI features | Yes | Yes |
| Founded | 2014 | 2013 |
| Headquarters | Bengaluru, Karnataka, India | Bengaluru, Karnataka, India |
| Integrations | Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing. | The integrations directory lists 162 apps and includes categories such as analytics, CRM, email, messaging, payments, and verification. |
| Intended customers | Kapture describes its customer experience platform as serving enterprise teams and lists use cases across BFSI, retail, travel, digital native businesses, and energy and utilities. | LeadSquared describes industry-specific solutions for areas including financial services, education, healthcare, real estate, and high-volume B2C businesses. |
| Product | Kapture is an AI-powered customer experience platform for enterprise teams that brings voice, chat, email, WhatsApp, and other customer conversations into one place. | LeadSquared describes itself as an AI CRM for sales, service, marketing, and field teams. |
| Support | The pricing page says enterprises receive onboarding assistance, training, and a dedicated success manager available 24/7. | The pricing page lists business process mapping, migration, onboarding, help documentation, training, and phone and email support. |
Plans
LeadSquared
- Sales ProPriced on request
- Sales SuperPriced on request
- Marketing ProPriced on request
- Marketing SuperPriced on request
- Marketing Pro$1,200 a year
- Marketing Super$2,000 a year
- Sales Pro₹2,500 a year
- Sales Super₹5,000 a year
In their own words
Kapture CRM
Kapture CRM is a paid, web-and-API customer experience platform for enterprise teams. It brings voice, chat, email, WhatsApp and other conversations into one place, with a shared inbox, ticket automation, SLA management and a help center. AI agents can draft replies, summarize context, surface knowledge, guide next steps and execute multi-step processes. Ticket assignment can use intent, sentiment, priority and agent skill. Kapture says it integrates with more than 1,000 APIs, CRM, ERP and communication tools, with most integrations included in pricing; listed connections include Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365 and SAP. Custom integrations are available through its specialists. Security controls include AES-256 encryption at rest, TLS 1.2 in transit, role-based access and multi-factor authentication. Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001 and OWASP practices, and does not use customer data to train or improve AI models.
LeadSquared
LeadSquared describes itself as an AI CRM for sales, service, marketing, and field teams. Its lead management tools include scoring, distribution, bulk import, opportunity management, and activity tracking. The pricing page lists dynamic forms, process design, and workflow automation; Sales Super includes unlimited workflow automation. Marketing plans include segmentation, social media connectors, website event tracking, dynamic landing pages, and email tools. The integrations directory lists 162 apps across categories such as analytics, CRM, email, messaging, payments, and verification. LeadSquared supports Android, iOS, web, and API access, along with a mobile app and email sync. Its listed sales plans are Sales Pro and Sales Super, and marketing plans are Marketing Pro and Marketing Super; plan details include limits for storage, email, chatbot sessions, reports, permissions, and webhooks. LeadSquared offers a 15-day trial but no free plan. The maker says it is ISO 27001:2022 certified by the British Standards Institution and that data at rest uses AES-256 encryption. It was founded in 2013 and is headquartered in Bengaluru, Karnataka, India.