Kapture CRM vs Sugar Serve
Kapture CRM
kapture.cxSugar Serve
sugarcrm.comSide by side
| Figure | Kapture CRM | Sugar Serve |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Customer Service CRM Software | 7.4 (#16) | 8.1 (#10) |
| Spec score · Help desk software | 6.8 (#95) | 8.5 (#25) |
| Founded | 2014 | 2004 |
| Headquarters | Bengaluru, Karnataka, India | Cupertino, California, United States |
| Integrations | Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing. | Sugar supports native connectors and marketplace add-ons, with integrations for ERP and other back-office systems. |
| Security controls | The trust center describes AES-256 encryption at rest, TLS 1.2 in transit, role-based access control, and multi-factor authentication. | Sugar describes encryption in transit and at rest, firewalls, vulnerability management, SIEM, DLP, penetration testing and a bug-bounty program. |
Plans
Sugar Serve
- ServePrice not published
- Sugar Serve (G-Cloud reseller listing)£64 a month
- Sugar Serve$80 a month
In their own words
Kapture CRM
Kapture CRM is a paid, web-and-API customer experience platform for enterprise teams. It brings voice, chat, email, WhatsApp and other conversations into one place, with a shared inbox, ticket automation, SLA management and a help center. AI agents can draft replies, summarize context, surface knowledge, guide next steps and execute multi-step processes. Ticket assignment can use intent, sentiment, priority and agent skill. Kapture says it integrates with more than 1,000 APIs, CRM, ERP and communication tools, with most integrations included in pricing; listed connections include Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365 and SAP. Custom integrations are available through its specialists. Security controls include AES-256 encryption at rest, TLS 1.2 in transit, role-based access and multi-factor authentication. Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001 and OWASP practices, and does not use customer data to train or improve AI models.
Sugar Serve
Sugar Serve has no write-up on Specifiction yet; its figures are above.