Keep vs xMatters
Keep
keephq.dev
xMatters
xmatters.comSide by side
| Figure | Keep | xMatters |
|---|---|---|
| Price from | $199/mo | $15/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 4 |
| Spec score · Alert Management Software | 8.0 (#13) | 8.6 (#5) |
| Integrations | Keep lists 110+ providers and describes bidirectional integrations across monitoring, incident response, ticketing, source control, change management, and CMDB systems. | xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic. |
| Support | Startup includes community-based support, Growth includes dedicated Slack support, and Enterprise includes 24/7 support. | The pricing page lists 24x7 online knowledge-base and community access, with phone and email support varying by paid tier. |
| Workflow automation | Its YAML-based workflow engine has a UI and can query MySQL, enrich alerts, update Jira tickets, and execute Python scripts. | Its code-free workflow builder automates incident-resolution steps and can be adapted from templates. |
Plans
xMatters
- FreeFree
- Starter (Essentials)$15 a month
- Base (Standard)$39 a month
- AdvancedPriced on request
In their own words
Keep
Keep is an open-source alert management and AIOps platform for bringing alerts together, reducing noise, and automating response workflows. Its alert workspace supports querying, slicing, analysis, and rule-based grouping. The YAML-based workflow engine has a UI and can query MySQL, enrich alerts, update Jira tickets, and run Python scripts. Keep lists 110+ providers and bidirectional integrations across monitoring, incident response, ticketing, source control, change management, and CMDB systems. It can be self-hosted or used as managed cloud; self-hosting options include local setup or Kubernetes with Helm or Docker Compose. The Enterprise plan includes alert correlation based on past incidents and a knowledge base. Growth costs $199 a month and includes 200 deduplicated alerts monthly, unlimited ingested alerts, 100 workflows, 20 integrations, 10 users, and 14 days of data retention. Startup is listed for personal or non-commercial projects, with five workflows, one integration, and one user. Keep is headquartered in Tel Aviv, Israel.