| Analytics | Reporting includes agent performance and mailbox response metrics, with advanced reports and CSV export on Advanced and HIPAA. | Analytics reports response and resolution time percentiles, teammate workload, AI impact, commitments and deadlines. |
| Integrations | The maker lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com integrations. | Sektra lists Gmail, Outlook and WhatsApp Business as channels, and Slack, Microsoft Teams, Zapier, HubSpot and Salesforce as connected tools. |
