Khoros Communities vs phpBB
Khoros Communities
khoros.comphpBB
phpbb.comSide by side
| Figure | Khoros Communities | phpBB |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Forum Software | 8.2 (#5) | 7.5 (#13) |
| Spec score · Online Community Platforms | 7.9 (#28) | 7.4 (#44) |
| Purpose | Khoros Communities provides a brand-owned space where customers can engage, self-serve, collaborate, and educate one another. | phpBB is an open-source bulletin board system for building online forums. |
| Support | Khoros provides separate support knowledge bases for Community Classic and Community Aurora, with support resources accessed by signing in or signing up. | Support resources include documentation, knowledge base articles, community support forums, and limited-support Discord and IRC chats. |
Plans
In their own words
Khoros Communities
Khoros Communities gives brands a space for customers to find answers, collaborate, and engage with one another. Communities can take the form of forums, blogs, knowledge bases, events, idea spaces, private messaging, and contests. Templates support initial setup, while no-code drag-and-drop tools let teams adjust page design and navigation. Operators can create private spaces, use a custom domain, and moderate activity with workflow automation and AI-driven content filters.
A rank and reputation engine scores activity across more than 80 triggers. Customizable analytics dashboards, widgets, and a bulk-data API support reporting. Khoros describes the product as API-first, with a GraphQL layer. Aurora early-access capabilities include AI moderation, appeals, generated answers for unanswered posts, and event-driven workflow automation; these require enablement. The Aurora Salesforce connector can escalate threads to cases, provide a private case portal, and support federated search, but requires a full Salesforce license. The product is available on web, Android, and iOS. Pricing is on request.